Sophie Nguyen
Palm Beach Gardens,FL
Summary
Proven to excel in high-pressure environments, adeptly managed guest experiences at Tiramisu Pizzeria, enhancing satisfaction through efficient seating and prompt service. Skilled in POS operations and dining room management, my strong multitasking and friendly guest greeting abilities have consistently improved dining flow and customer relations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Tiramisu Pizzeria
11.2023 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Restaurant Hostess
Waterway Cafe
01.2023 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Receptionist
Nails2k
10.2021 - 09.2022
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Tipsy Salon Bar
08.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Jupiter High School
Jupiter, FLSkills
- Strong multitasking
- Greeting guests
- Scheduling
- Reservation handling
- POS system operations
- Dining room management
- Efficient seating
Timeline
Restaurant Hostess
Tiramisu Pizzeria
11.2023 - 09.2024
Restaurant Hostess
Waterway Cafe
01.2023 - 08.2023
Receptionist
Nails2k
10.2021 - 09.2022
Receptionist
Tipsy Salon Bar
08.2020 - 09.2021
Jupiter High School
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