Sophie Phan
Westminster,CA
Summary
Reliable employee seeking a position in accounting/finance field where organization, communication, and technical skills can be further developed and utilized.
Overview
11
11
years of professional experience
Work History
Waitress/Cashier
Tam's Restaurant & Sandwiches
06.2018 - 07.2023
- Receive payment by cash, credit cards and give changes, issue receipt or refund to customers
- Greet customers entering the restaurant
- Assist customers by providing information about the menu and answer their concerns about what they should try for the first time.
- Suggest solutions to customer complain about the food or drink.
- Built relationships with customers to encourage repeat business.
- Supported teamwork among staff members through clear communication and collaboration during shifts.
- Maintain clean and orderly working area and complete other general cleaning duties.
- Count money in the cashier at the end of the working day to ensure that amounts are correct and there is adequate change.
- Organize and restocked restaurant's supply in working area.
Waitress/Cashier
Tiptop Kitchen & Sandwiches
11.2014 - 01.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Gave support to coworkers in sandwich's section during busy hours.
- Greeted customers, discussed specials and took order correctly
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Operated cash register or assisted the cashier and customers with the checkout process.
- Suggested solution to customer complain about food or drink
- Organized and restocked restaurant's supply in working area.
Food Prep Cook/Store Cashier
Halong Vietnamese Cuisine
07.2012 - 05.2014
- Greeted customer entering to the store.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Supported teamwork among staffed members through clear communication and collaboration during the shifts.
- Received payment by cash or credit card, issued receipts, refund or change to customer.
- Organized and restocked store's supply.
Education
Mathematics
Calstate Long Beach
Long Beach, CAAssociate of Applied Science - Accounting
Cerritos College
Cerritos, CAAssociate of Science - Mathematics
Fullerton College
Fullerton05.2014
High School Diploma -
Tran Khai Nguyen
Vietnam06.2007
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Computer: Microsoft Word, Excel
- Language: Vietnamese and English
Timeline
Waitress/Cashier
Tam's Restaurant & Sandwiches
06.2018 - 07.2023
Waitress/Cashier
Tiptop Kitchen & Sandwiches
11.2014 - 01.2017
Food Prep Cook/Store Cashier
Halong Vietnamese Cuisine
07.2012 - 05.2014
Mathematics
Calstate Long Beach
Associate of Applied Science - Accounting
Cerritos College
Associate of Science - Mathematics
Fullerton College
High School Diploma -
Tran Khai Nguyen
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