Sophie Powers
Reno,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Minato Sushi Bar
03.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Swim Instructor
Silver Bear Swim School
03.2023 - 08.2023
- Worked with kids to help them reach their swim goals, Lots of communication with both students and parents, Participated in pre-shift meetings and took notes to help improve each individual child's experience
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
Tanning Consultant
Pacific Sun Tanning
04.2022 - 09.2022
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
Store Cashier
Lucky Brand
02.2022 - 08.2022
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Assisted customers with product inquiries, helping them make informed purchasing decisions.
Food Service Cashier
In-N-Out Burger
10.2021 - 03.2022
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
Education
High school diploma -
Galena High School
Reno, NV06.2023
Skills
- Customer Service
- Team Collaboration
- Greeting guests
- Strong multitasking
- Cleanliness
- Patience and Empathy
- Creative Thinking
- Appointment Coordination
- Business opening and closing procedures
- Payment Processing
Certification
Driver's License
Personal Information
Relocation: Reno, NV
Timeline
Waitress
Minato Sushi Bar
03.2024 - 06.2024
Swim Instructor
Silver Bear Swim School
03.2023 - 08.2023
Tanning Consultant
Pacific Sun Tanning
04.2022 - 09.2022
Store Cashier
Lucky Brand
02.2022 - 08.2022
Food Service Cashier
In-N-Out Burger
10.2021 - 03.2022
High school diploma -
Galena High School
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