Sophie Reed
Iowa City,IA
Summary
Second year college student at the University of Iowa. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Services Associate
Hawkeye Tennis And Recreation Center
10.2023 - Current
- Managed renewal processes efficiently, minimizing lapsed memberships while promoting recurring payment options for convenience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained accurate records of member information, ensuring privacy and confidentiality standards were met at all times.
Cashier
Whole Foods Market
05.2023 - 08.2023
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Trader Joe's
11.2021 - 01.2023
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Improved customer satisfaction by providing friendly and efficient service during checkout procedures.
Team Member
Smoothie King
04.2021 - 08.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Worked well in a team setting, providing support and guidance.
Education
Journalism And Sport Media
University of Iowa
Iowa City, IA05.2026
High School Diploma -
Waukee High School
Waukee, IA05.2022
Skills
- Money handling abilities
- Teamwork and Collaboration
- Understanding Customer Needs
- Fast and Easy Learner
- Flexible Hours
- Friendly and Helpful
- Problem-Solving
- Responsible and Accountable
- Adequate Sport and Media Knowledge
Certification
- CPR Training - 2022
Timeline
Membership Services Associate
Hawkeye Tennis And Recreation Center
10.2023 - Current
Cashier
Whole Foods Market
05.2023 - 08.2023
Crew Member
Trader Joe's
11.2021 - 01.2023
Team Member
Smoothie King
04.2021 - 08.2021
Journalism And Sport Media
University of Iowa
High School Diploma -
Waukee High School
- CPR Training - 2022
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