Sophie Sanchez
Beeville
Summary
Driven and customer-focused professional with experience at Walmart enhancing online grocery fulfillment processes, achieving high customer satisfaction through meticulous attention to detail and efficient time management. Excelled in roles requiring physical stamina and customer engagement, consistently meeting business needs with flexibility. Proven track record in improving operational efficiency and mastering complaint resolution, contributing to a positive shopping experience.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
- Manage multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improve customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Track substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
Cashier
Little Caesars Pizza
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
Beeville Diner
04.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor Of Arts And Science - Biology
Texas A&M University Kingsville
Kingsville, TXSkills
- Complaint resolution
- Customer engagement
- Flexible scheduling
- Safe lifting techniques
- Attention to detail
- Heavy lifting
- Physical stamina
- Time management
Accomplishments
- State champion powerlifter 2023
- Strongest 165wt class in the state of Texas
- Broke records
- Received several awards at majority of meets
Certification
- PCT ( Patient care technician)
Timeline
Cashier
Little Caesars Pizza
11.2022 - 02.2023
Hostess
Beeville Diner
04.2022 - 08.2022
Online Grocery Associate
Walmart
Bachelor Of Arts And Science - Biology
Texas A&M University Kingsville
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