Sophia Simpkins
Santa Rosa,CA
Summary
Dynamic professional with experience in client service and problem-solving, honed across roles from Sales Associate at Wine Country Botanicals to Emergency Medical Technician. Excelled in team collaboration and critical thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in promotional support and adept at leveraging verbal communication to achieve desired outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Wine Country Botanicals
04.2018 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Emergency Medical Technician
Madison County Ems
08.2023 - Current
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Evaluated patient histories to assess and prioritize levels of care.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
Lifeguard
Sonoma Splash
05.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Scanned main areas to monitor for any safety risks.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Education
Bachelor of Arts - Philosophy And Economics
Colgate University
Hamilton, NY05-2027
Skills
- Promotional support
- Problem-solving
- Verbal/written communication
- Client service
- Professional demeanor
- Complex Problem-solving
- Merchandise display
- Record keeping
- Critical thinking
- Team collaboration
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Lifeguarding Certification - American Red Cross.
- First Aid/CPR Certified
- RBS- in progress
Languages
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Lifeguard
Sonoma Splash
05.2024 - Current
Emergency Medical Technician
Madison County Ems
08.2023 - Current
Sales Associate
Wine Country Botanicals
04.2018 - 02.2021
- Basic Life Support (BLS) Certification - American Heart Association.
- Lifeguarding Certification - American Red Cross.
- First Aid/CPR Certified
- RBS- in progress
Bachelor of Arts - Philosophy And Economics
Colgate University
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