Summary
Overview
Work History
Education
Skills
Experience
Volunteer
Timeline
Generic

Sophie Stratford

Arlington,VA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and leadership skills. Excellent at troubleshooting problems and building successful solutions. Strong verbal and written communicator with extensive background cultivating positive relationships and exceeding goals.

Overview

1
1
year of professional experience

Work History

Server Shift Leader

Bartaco
05.2023 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Host

Fish Camp
08.2022 - 12.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Server, Food Runner, Cashier

Bartaco
05.2022 - 08.2022
  • Welcomed customers and helped determine their needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Criminology

Flagler College
Saint Augustine, FL
05.2024

Skills

  • Point-of-Sale systems
  • MS Word
  • CPR/AED certified
  • Food and Beverage Preparation
  • Time Management
  • Complaint Handling
  • Critical Thinking
  • Serve Customers
  • Guest Relations

Experience

Study Abroad / Florence, Italy 

  • January 2023 - May 2023
  • Traveled to 8 different countries
  • 3.7 GPA
  • Dean's List Spring '23
  • Engaged in a full immersion experience
  • Curriculum offered a unique blend of theoretical knowledge and practical applications, providing me with a well-rounded education.
  • I excelled in courses such as Architecture, Sociology, Italian Language, Italian Culture, and Marketing, gaining valuable insights and perspectives from international faculty and peers.

Volunteer

CRNA Observation / Inova / Arlington, VA

  • June 2023
  • Observed the CRNA keeping patients stable by monitoring airways and managing adverse reactions.
  • Observed administrative requirements including obtaining consent and updating charts.

Timeline

Server Shift Leader

Bartaco
05.2023 - 08.2023

Host

Fish Camp
08.2022 - 12.2022

Server, Food Runner, Cashier

Bartaco
05.2022 - 08.2022

Bachelor of Science - Criminology

Flagler College

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Sophie Stratford