Summary
Overview
Work History
Education
Skills
Timeline

Lyalka Fisherman

Summary

Motivated retail associate with an engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable experiences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Strong work ethic with willingness to take initiative.

Overview

27
27
years of professional experience

Work History

Server Shift Leader

Bit Of Italy
Nampa, Idaho
05.2018 - 06.2019
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

FOH Lead

Rib Shack
Eagle, Idaho
08.2017 - 06.2018
  • Continuously checked products for quality assurance according to strict guidelines.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Morning Server

Richards
Boise, Idaho
04.2017 - 04.2018
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Cashier, Barista, Expeditor

Bogart's Cafe
Honolulu, HI
03.2016 - 02.2017
  • Restocked and organized merchandise in front lanes.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Busser, Hostess, Barback

The Ram Restaurant
Meridian, ID
01.2001 - 02.2013
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Special Education Assistant

Boise School District
Boise, ID
10.2000 - 06.2010
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Conducted individualized assessments to determine students' academic progress.

Retail Sales Associate

Linen And Things
Boise, ID
06.2008 - 05.2009
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

No Degree - Small Engine Mechanics And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute, Phoenix, AZ
  • Awarded 100% perfect attendance
  • Relevant Coursework Completed: Honda, Kawasaki, BMW

Skills

  • Menu Memorization and Presentation
  • Service-Oriented
  • Special Requests and Substitutions
  • Team Player
  • Age Verification
  • Food and Beverage Service
  • Point of Sale Systems
  • Cash handling

Timeline

Server Shift Leader - Bit Of Italy
05.2018 - 06.2019
FOH Lead - Rib Shack
08.2017 - 06.2018
Morning Server - Richards
04.2017 - 04.2018
Cashier, Barista, Expeditor - Bogart's Cafe
03.2016 - 02.2017
Retail Sales Associate - Linen And Things
06.2008 - 05.2009
Busser, Hostess, Barback - The Ram Restaurant
01.2001 - 02.2013
Special Education Assistant - Boise School District
10.2000 - 06.2010
Motorcycle Mechanics Institute A Div. of Universal Technical Institute - No Degree, Small Engine Mechanics And Repair Technology

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Lyalka Fisherman