Jessica Candelaria
Redwood City,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
Work History
Server Shift Leader
Jack's Prime Burgers And Shakes
10.2019 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager/Server Shift Leader
Maverick Jack's
09.2018 - 10.2019
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed scheduling for 30-40 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Server Shift Leader
Jack's Prime Burgers And Shakes
01.2009 - 09.2018
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
San Mateo Adult School
San Mateo, CA04.1995
Skills
- Dining Room Management
- Restaurant Operation
- Customer Relationship Management
- Table Bussing
- Menu Knowledge
- Personnel Training
- Employee Development
- Credit Card Transaction Processing
- Menu Memorization and Presentation
- Warm and Friendly
- Customer Service and Rapport
Timeline
Server Shift Leader
Jack's Prime Burgers And Shakes
10.2019 - Current
Manager/Server Shift Leader
Maverick Jack's
09.2018 - 10.2019
Server Shift Leader
Jack's Prime Burgers And Shakes
01.2009 - 09.2018
GED -
San Mateo Adult School
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