Sophie Thornhill
Albuquerque,NM
Summary
Began working in the customer service industry while lifeguarding at a pool at age 15, and most recently as a receptionist at an Optometrist's office. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Contact Lens Gallery & Designer Eyewear
09.2023 - Current
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Virtual Sales Consultant, Founder
The Healing Lab
03.2017 - 02.2023
- Marketing and sales consultant for small skincare company based entirely online
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships of trust through open and interactive communication
- Providing accurate, valid and complete information by using correct methods and tools
- Meeting sales quotas and expectations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Server
La Crêpe Michel French Bistro
11.2020 - 01.2021
- Extremely loyal, helped company through the worst of COVID until the restaurant ultimately closed
- Provided fine-dining experience
- Provided efficient and friendly service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Political Canvasser
Chispa AZ PAC
09.2020 - 11.2020
- Daily requirements included virtual customer service, telephone and email based communication skills and technological proficiency.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
- Discussed customer feedback with management to optimize customer experience.
- Met and exceeded daily and weekly sales targets to contribute to overall business success
Virtual Sales Consultant
Dennis Daniel's Designs
03.2014 - 05.2020
- Meeting monthly sales quota and expectations
- Assessing and meeting customer needs
- Interacting with customers via emails, phone, or online
- Listening to customer queries patiently and providing solutions
- Responding to problems of the customer promptly
- Looking after customer accounts and update their transaction status.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Lifeguard
Valley Pool
04.2014 - 03.2016
- Provide extensive customer service, cleaning and maintenance, time-management and responsibility, monitor and manage public safety and provide CPR or first aid during emergencies
- Customer service, certification in CPR, first aid, administering oxygen, and lifeguard skills
- Interaction with member of community.
Education
Some College - Psychology
University of New Mexico
Albuquerque, NM12.2025
Associate of Science - Psychology
Central New Mexico Community College
Albuquerque, NM12.2020
High School Diploma -
Cibola High School
Albuquerque, United States05.2016
Skills
- Quick learner and adapt well to any given environment
- Detail-oriented while maintaining efficiency and positive interactions with all customers
- File Management
- Clerical Support
- Administrative Support
- Scheduling
- Data Entry
- Office Management
- Customer/Client relations
Timeline
Receptionist
Contact Lens Gallery & Designer Eyewear
09.2023 - Current
Server
La Crêpe Michel French Bistro
11.2020 - 01.2021
Political Canvasser
Chispa AZ PAC
09.2020 - 11.2020
Virtual Sales Consultant, Founder
The Healing Lab
03.2017 - 02.2023
Lifeguard
Valley Pool
04.2014 - 03.2016
Virtual Sales Consultant
Dennis Daniel's Designs
03.2014 - 05.2020
Some College - Psychology
University of New Mexico
Associate of Science - Psychology
Central New Mexico Community College
High School Diploma -
Cibola High School
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