Sophie Umba
Randolph,USA
Summary
Results-driven professional with extensive experience at JPMORGAN CHASE BANK N.A. in remittance processing and customer service. Proven expertise in enhancing operational efficiency and client satisfaction through meticulous attention to detail and strong relationship-building skills. Achievements include significant improvements in process accuracy, leading to increased customer engagement. Career aspirations focus on leveraging these skills to drive further operational excellence.
Overview
26
26
years of professional experience
Work History
Child Care Provider
Full-Time Child Care Provider
Randolph, USA
10.2014 - Current
- Daily supervision, meal preparation, and personal care
- Develop and implement age-appropriate educational and recreational activities to promote learning and socialization
- Ensure the child’s well-being by maintaining a safe, nurturing, and structured environment
- Assist with homework, extracurricular activities, and transportation to events or appointments
- Manage scheduling, including doctor's appointments, playdates, and other personal commitments
- Maintain an organized, clean, and safe living space, ensuring the child’s environment is hygienic and well-equipped
Remittance Processing Specialist
JPMORGAN CHASE BANK N.A.
Westerville, USA
10.2002 - 09.2014
- Processed remittance batches by extracting and handling documents, ensuring proper organization and timely completion
- Entered data into the system, adhering to standard operating procedures (SOPs) and specific customer instructions
- Operated imaging and extraction equipment (iTRAN, IBML, OPEX 7200) and validated the quality of processed images
- Ensured negotiability of checks by following customer-specific instructions
- Lifted and moved heavy mail trays (up to 25 pounds) as part of daily responsibilities
- Collaborated across multiple production departments to meet team goals and deadlines
- Exercised judgment for routine tasks while escalating complex situations to supervisors for resolution
Sales Associate
CVS PHARMACY
Columbus, USA
07.1999 - 06.2000
- Processed customer transactions, handled cash, and operated cash registers while providing excellent customer service
- Assisted customers by addressing inquiries, resolving complaints, and offering product recommendations
- Maintained a clean and organized checkout area to ensure a pleasant shopping experience
- Managed inventory and restocked shelves
- Kept detailed records of transactions, returns, and exchanges to maintain accuracy
Education
High School Diploma - Biochemistry
OSASE I
Kinshasa, Democratic Republic of the Congo09.1994
Some College (No Degree) - Computer and Information Systems
OHIO DOMINICAN UNIVERSITY
COLUMBUS, OH, USASkills
- Data entry
- Remittance Processing
- Customer Service
- Relationship Building
- Time Management
- Multitasking
- Cash Handling
- Fluent Bilingual Communication
- Attention to Detail
Hobbies and Interests
- Philanthropy
- Arts & Craft
- Volunteering
Volunteer Activities
Project Dress A Girl
Languages
French
Native/ Bilingual
Timeline
Child Care Provider
Full-Time Child Care Provider
10.2014 - Current
Remittance Processing Specialist
JPMORGAN CHASE BANK N.A.
10.2002 - 09.2014
Sales Associate
CVS PHARMACY
07.1999 - 06.2000
High School Diploma - Biochemistry
OSASE I
Some College (No Degree) - Computer and Information Systems
OHIO DOMINICAN UNIVERSITY