Sophie Ward
McDonald,PA
Summary
Motivated professional with a background in training and customer service. Proven ability to mentor new employees and enhance team dynamics through effective coaching and public speaking. Committed to fostering a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Certified Trainer
Buffalo Wild Wings
2023.09 - Current
- Developed and delivered engaging training programs for staff on operational procedures and customer service excellence.
- Assessed training needs through observations and feedback to enhance team performance and efficiency.
- Mentored new employees, facilitating their integration into the team and ensuring adherence to company standards.
- Collaborated with management to refine training materials based on industry trends and employee input.
Cashier
Buffalo Wild Wings
2023.09 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, ensuring a positive dining experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed cash drawer accuracy through regular reconciliation and audits.
- Managed guest reception and seating to enhance dining experience.
- Coordinated preparation and packaging of takeout orders, maintaining high standards of quality and accuracy.
Candy Seller
Sarris Candies
2022.09 - 2023.09
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring appealing presentation of merchandise.
- Processed transactions efficiently using point-of-sale systems, contributing to smooth customer flow.
- Collaborated with team members to restock inventory, ensuring availability of popular items.
- Demonstrated product knowledge to educate customers about ingredients and flavors, fostering loyalty.
- Supported promotional events by setting up displays and engaging customers in product sampling.
Education
No Degree - Chemistry
Arcadia University
Glenside, PA2029-05
High School Diploma -
Fort Cherry High School
McDonald, PA2025-06
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Group dynamics
- Creative problem solving
Languages
English
Native or Bilingual
German
Elementary
Timeline
Certified Trainer
Buffalo Wild Wings
2023.09 - Current
Cashier
Buffalo Wild Wings
2023.09 - Current
Candy Seller
Sarris Candies
2022.09 - 2023.09
No Degree - Chemistry
Arcadia University
High School Diploma -
Fort Cherry High School