Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophie Wilson

Denver,CO

Summary

Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management.

Overview

11
11
years of professional experience

Work History

Server

Three Saints Revival
10.2021 - Current
  • Serving food and beverage while maintaining exceptional quality table service to patrons.
  • Maximizing sales and guest satisfaction while implementing largest cutting-edge draft wine system in Colorado.
  • Worked with management and ownership, taking on new responsibilities and skills as necessary to open Three Saints Revival within the highly competitive downtown market.
  • Bussed and reset tables to keep dining and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized effective upselling techniques to increase revenue and promote additional products or services.

Group Facilitator and Lead Behavioral Health Technician

Northern Arizona Center for Addiction
09.2019 - 08.2021
  • Trained to properly and compassionately interact with clients coming from all walks of life and all life situations
  • Facilitated group counseling sessions for clients afflicted with substance abuse and co-occurring disorders.
  • Evaluated participant progress through ongoing assessments, providing constructive feedback to promote growth.

Server and Hostess

Rueben's Burger Bistro
11.2017 - 06.2018
  • Operated POS terminals to accurately input orders, split bills and calculate totals
  • Efficiently managed time between taking orders, maintaining cleanliness, and providing exceptional service to high volume of daily customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Working Student

Messenger Hill Farm
01.2013 - 01.2015
  • Monitored horses' health and temperament for signs of injury and illness
  • Trained and rode horses across wide skill range
  • Trained horses to better perform in show ring with both flat and jumping work
  • Protected horse and client wellbeing by keeping all areas clean and organized
  • Groomed and administered medications to horses
  • Worked with riders to improve their horse habits and riding fundamentals.

Education

Bachelor of Arts - Psychology

University of Colorado Denver
Denver, CO
05.2024

Bachelor of Arts -

University of Colorado Boulder
Boulder, CO
05.2018

Skills

  • Interpersonal Skills
  • Food and Beverage Service
  • Customer Relations
  • Liquor regulations and compliance
  • Adaptability
  • Leadership
  • Organization
  • Discipline
  • Communication
  • Teamwork Skills
  • Problem Solving
  • Time Management

References

  • Conor Mckenzie, General Manager at Three Saints Revival, 405-416-3444, conordouglass@yahoo.com
  • Jesse Valdez, Beverage Manager at Three Saints Revival, 303-478-5678
  • Anna Holly, Clinical Director at Northern Arizona Center for Addiction, 928-925-7624, anna@nacatreatment.org
  • Jodi Vazquez, Co-owner and Instructor of Messenger Hill Farm, 773-203-3135

Timeline

Server

Three Saints Revival
10.2021 - Current

Group Facilitator and Lead Behavioral Health Technician

Northern Arizona Center for Addiction
09.2019 - 08.2021

Server and Hostess

Rueben's Burger Bistro
11.2017 - 06.2018

Working Student

Messenger Hill Farm
01.2013 - 01.2015

Bachelor of Arts - Psychology

University of Colorado Denver

Bachelor of Arts -

University of Colorado Boulder

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