Sophina Joachin
Pompano Beach,FL
Summary
Dynamic and results-oriented professional with a proven track record at Target, where I enhanced customer satisfaction and met sales targets through exceptional service and merchandise knowledge. Skilled in merchandise stocking and teamwork, I excel in fast-paced environments, demonstrating critical thinking and collaboration. Achieved consistent customer praise for personalized service and efficiency.
Overview
3
3
years of professional experience
Work History
General Merchandiser
Target
3599 W Hillsboro Blvd, Deerfield Beach, FL 33442
10.2023 - Current
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
Retail Sales Associate
Dicks Sporing Goods
20429 FL-7, Boca Raton, FL 33498
05.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Server
IHOP
851 W Sample Rd, Pompano Beach, FL 33064
06.2022 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Crew Member
Muvico Theaters
2315 N Federal Hwy, Pompano Beach, FL 33062
06.2021 - 07.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
N/a - Mechanical Engineering
Broward College
Fort Lauderdale, FLSkills
- Merchandise Stocking
- Time Management
- Cleaning procedures
- Quick Learner
- Stocking
- Shelving of products
- Customer Service
- Heavy Lifting
- Loading and unloading
- Critical Thinking
- Teamwork and Collaboration
Timeline
General Merchandiser
Target
10.2023 - Current
Retail Sales Associate
Dicks Sporing Goods
05.2023 - 08.2023
Server
IHOP
06.2022 - 08.2022
Crew Member
Muvico Theaters
06.2021 - 07.2021
N/a - Mechanical Engineering
Broward College