Sophia Lopez
Los Angeles,CA
Summary
Enthusiastic an Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management.
Overview
4
4
years of professional experience
Work History
Program Leader
After School All-Stars Los Angeles
08.2022 - Current
- Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
- Understood and followed oral and written directions.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Evaluated program effectiveness to develop improved methods.
- Explained program offerings and requirements to participants and answered related questions.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Program Coordinator during summer
Office Assistant
Innovative Advantage Security, I.A.S Inc.
03.2021 - 07.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Answered office phone and emails to schedule appointments and/or Employees, answer questions and document information.
- Organized files, developed spreadsheets, and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Maintained business records by updating customer information.
- Assisted in coordinated staff scheduling to promote smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information
Cashier/Customer Service Associate
Eataly LA
09.2019 - 03.2020
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Analyzed customer activity to promote safe and secure environment.
Office Assistant
Innovative Advantage Security, Inc.
04.2019 - 06.2019
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Complied with confidentiality regulations in handling customer information.
Education
High School Diploma -
California State University - Northridge
Northridge, CAHigh School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06.2018
Skills
- Issue Resolution
- Verbal and Written Communication
- Self-Motivated
- Information Confidentiality
- Excellent Customer service
- Financial Literacy
- Data Entry
- Appointment Scheduling
- Microsoft Office Excel
- Microsoft Office Word
- Adobe Photoshop CC 2017
- Adobe Illustrator CC 2017
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Program Leader
After School All-Stars Los Angeles
08.2022 - Current
Office Assistant
Innovative Advantage Security, I.A.S Inc.
03.2021 - 07.2021
Cashier/Customer Service Associate
Eataly LA
09.2019 - 03.2020
Office Assistant
Innovative Advantage Security, Inc.
04.2019 - 06.2019
High School Diploma -
California State University - Northridge
High School Diploma -
John C. Fremont Senior High School
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