Sophonie Aristhyl
Fort Myers,FL
Summary
Experienced Receptionist with a diverse background in office environments, possessing expertise in security, service, and clerical responsibilities. Demonstrates adeptness in managing multiple tasks simultaneously, showcasing excellent time management skills and a resourceful approach. Professionally dedicated to enhancing profitability and driving business results through maintaining strong professional relationships and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Receptionist
Fresh N Clean SWFL Carpet Cleaning
09.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Alorica Calling Center
09.2020 - 12.2020
- Use phone email and other forms of communication to address the needs of customers
- Help facilitate, analyze & resolve customer issues
- Provide product support, solutions & additional product information
- Excellent verbal and written communication skills
- Ability to build relationships with clients, customers and co-workers
- Maintained up-to-date knowledge of customer accounts.
Caregiver
Arden Courts Of Fort Myers
08.2017 - 07.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
Publix Super Market at University Crossing
11.2014 - 03.2019
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Chico's
09.2013 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL01.2013
Skills
- Home Care
- Upselling
- Cashiering
- Money Handling
- Customer service
- Bookkeeping
- Office Management
- Administrative Support
- Schedule Management
- Document Control
- Office Administration
- Office Equipment Operations
Timeline
Receptionist
Fresh N Clean SWFL Carpet Cleaning
09.2023 - Current
Customer Service Representative
Alorica Calling Center
09.2020 - 12.2020
Caregiver
Arden Courts Of Fort Myers
08.2017 - 07.2020
Cashier
Publix Super Market at University Crossing
11.2014 - 03.2019
Sales Associate
Chico's
09.2013 - 03.2014
High School Diploma -
East Lee County High School
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