Jarmaine Every
Rosenberg,TX
Summary
Dynamic Customer Service Manager with a proven track record at Clean As A Whistle Carpet & Upholstery Cleaning, excelling in issue resolution and training. Enhanced customer satisfaction through proactive problem-solving and effective communication, leading to a significant reduction in complaints. Skilled in Microsoft Office, with a strong focus on customer relations and team mentoring.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Dispatch Manager
Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Salesperson
Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Associate of Applied Science - Broadcast Journalism
05-2003
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Handling escalations
- Issue resolution
- Customer relationship building
- Phone dispatch
- Route planning
- Workflow planning
Timeline
Customer Service Manager - Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
Dispatch Manager - Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
Salesperson - Clean As A Whistle Carpet & Upholstery Cleaning
09.2003 - Current
Houston Community College - Associate of Applied Science, Broadcast Journalism
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