Sophony Louis
Vero Beach,FL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate
RaceTrac
Stuart, FL
03.2026 - Current
- Managed daily operations to ensure smooth store functionality.
- Trained new associates on company policies and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving Issues.
- Implemented safety protocols to maintain a clean and secure environment.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Custody Officer
Treasure Coast Forensic Treatment Center
Indiantown, Florida
12.2023 - 01.2026
- Supervised the safety and security of residents in a forensic treatment environment.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Assisted in crisis intervention and de-escalation of resident conflicts.
- Documented incidents and maintained accurate records for facility reporting.
- Collaborated with healthcare professionals to support resident treatment plans.
Front Desk Medical Receptionist
Stay Care Home Health Services LLC
Vero Beach, Florida
06.2023 - 12.2023
- Greeted clients and visitors warmly upon arrival at the health services office.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments for clients, coordinating with healthcare professionals effectively.
- Assisted with billing inquiries, providing clear information to clients regarding services.
Crew Member
Dunkin' Donuts
Vero Beach, Florida
02.2023 - 06.2023
- Provided excellent customer service in fast-paced restaurant environment.
- Operated kitchen equipment and maintained food safety standards consistently.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Certified Correctional Officer
Gadsden Correctional Facility
Quincy, Florida
09.2022 - 01.2023
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband and safety hazards.
- Responded swiftly to emergencies, including fights, medical issues, and facility breaches.
- Prepared detailed reports documenting incidents and daily activities for administrative review.
Consumer Service Representative
Walmart
Tallahassee, Florida
07.2022 - 09.2022
- Assisted customers with inquiries and product information.
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized inventory in backroom for efficient retrieval and restocking.
- Operated equipment such as pallet jacks and hand trucks for stocking duties.
Certified Correctional Officer
Jefferson Correctional Institution
Monticello, Florida
01.2021 - 06.2022
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted regular inspections of cells and common areas for security compliance.
Customer Service Representative
Tropical Smoothie
Tallahassee, Florida
11.2020 - 01.2021
- Provided exceptional customer service through friendly and efficient interactions.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Processed orders accurately using point-of-sale systems.
Baker/Store Opener
Dunkin' Donuts
Vero Beach, Florida
01.2020 - 10.2020
- Collaborated with team members to optimize workflow during peak hours.
- Operated cash register to process customer payments accurately and efficiently.
- Opened store promptly, ensuring readiness for daily operations.
- Prepared and served beverages and food items to customers efficiently.
Customer Service Representative
7 - Eleven
Vero Beach, FL
01.2018 - 12.2019
- Assisted customers with fuel purchases and convenience store transactions.
- Maintained cleanliness and organization of the gas station and store areas.
- Operated cash register and processed various payment methods efficiently.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL12.2019
Skills
Team collaboration
Conflict resolution
Surveillance operation
Incident documentation
De-escalation techniques
Customer relationship management
Problem solving
Attention to detail
Time management
Flexible schedule
Education and Training
other
Timeline
Associate
RaceTrac
03.2026 - Current
Custody Officer
Treasure Coast Forensic Treatment Center
12.2023 - 01.2026
Front Desk Medical Receptionist
Stay Care Home Health Services LLC
06.2023 - 12.2023
Crew Member
Dunkin' Donuts
02.2023 - 06.2023
Certified Correctional Officer
Gadsden Correctional Facility
09.2022 - 01.2023
Consumer Service Representative
Walmart
07.2022 - 09.2022
Certified Correctional Officer
Jefferson Correctional Institution
01.2021 - 06.2022
Customer Service Representative
Tropical Smoothie
11.2020 - 01.2021
Baker/Store Opener
Dunkin' Donuts
01.2020 - 10.2020
Customer Service Representative
7 - Eleven
01.2018 - 12.2019
Associate of Arts -
Indian River State College