Sophronia Knight
Baldwin,NY
Summary
Experienced Medical Office Manager with over 8 years of expertise in supervising administrative support staff, managing departmental budgets, and ensuring compliance with healthcare regulations. Proven ability to enhance operational efficiency, maintain high standards of patient care, and foster a collaborative work environment. Seeking to leverage my skills and experience in a hospital setting.
Overview
14
14
years of professional experience
Work History
Office Manager
Hospital for Special Surgery
NYC
06.2015 - Current
- Direct day-to-day operations to drive healthcare goals
- Schedule surgeries for a busy surgeon’s office
- Investigated and reported special incidents, events or complaints to Quality Department
- Oversee financial activities, including private and MCR billing, payroll, accounts payable and receivable; prepare and deliver monthly financial reports
- Protect patient confidentiality by adhering to HIPAA and hospital and practice policies
- Manage workforce needs by preparing staff schedules, tasking assignments, and analyzing facility needs and equipment availability
- Spearhead monthly patient case conferences, in-services, and staff meetings to educate staff and reinforce communication goals
- Enforce compliance with policies and federal regulations
- Oversaw the migration of paper charts to EMR- EPIC.
Medical Secretary
Hospital for Special Surgery
NYC
05.2010 - 06.2015
- Handled multiple phone lines and routed calls appropriately
- Acquired authorization for office procedures
- Greeted patients and collected copays
- Called in Medications as directed by the physician
- Prepared and organized paper charts
- Handled busy physician’s calendar and travel
- Processed reimbursements for travel and Dues.
Education
MBA -
Touro University Worldwide
10.2022
Bachelor of Arts - Health Information Management
University of Phoenix
02.2015
Skills
- Team Coordination and Leadership
- Project Planning and scheduling
- Quality assurance and performance management
- Customer Service
- Operational Management
- MS Word
- Excel
- PowerPoint
- Outlook
- Google Suite
- Travel coordination and reimbursement
- Calendar management
- Coordinate events
Timeline
Office Manager
Hospital for Special Surgery
06.2015 - Current
Medical Secretary
Hospital for Special Surgery
05.2010 - 06.2015
MBA -
Touro University Worldwide
Bachelor of Arts - Health Information Management
University of Phoenix
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