Sora Kondo
Bremerton,WA
Summary
Improvement and challenge driven with 6 years of customer service experience, prioritizing and valuing patient/client care and relations. Resourceful and adaptable, adept at working under pressure while maintaining the quality of work. Experienced in satisfying quick turn around times through excellent time management skills and organization. Accomplished in optimizing workflows, championing efficiency and focus on details. Eager to be a reliable resource to others, providing dependability, accountability, and consistency.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Frontier Dermatology
09.2023 - Current
- Handled front office operations in a high patient intake clinic averaging 100-140 patients daily, scheduling appointments, collecting payments, resolving and streamlining medical, administrative, and billing concerns for patients.
- Collaborated with several teams including the medical staff, contact center, billing, referrals, Central Operations, and Front Office Operations to provide excellent patient care and resolve patient concerns.
- Accomplished chart prep for our busiest provider, prepping 160-200 patient charts/week, staying two to three weeks ahead, ensuring insurance eligibility and fulfillment of referral/authorization requirements.
- Resolved calls from the cosmetic line and received transfers from the contact center for medical scheduling and patient inquiries.
- Exceeded company Front Office performance statistics weekly and maintained above company average turn outs for front office goals including copay and balance collections, appointment confirmation rates, and no show rates.
- Onboarded and trained a total of 9 new employees on front office workflows.
Microbiologist
Spectra Laboratories LLC
06.2021 - 05.2022
- Conducted varying microbiological analyses on time sensitive samples of different matrices of water averaging 100-200 samples daily, following the Department of Ecology guidelines to protect public health.
- Prepared and reported laboratory results to conty, city, and private clients, satisfying one business day turn around times.
- Successfully renewed accreditations to maintain state reporting eligibility, legal compliance, and quality assurance.
- Maintained and sterilized laboratory equipment and space to ensure accurate and precise analyses.
- Provided supervisor, general chemist, and receptionist support by managing client and sister lab communications, monitoring project ETAs and analyst backlogs, reporting results, analyzing samples, data entry, sample intake, and handling calls.
General Chemist
Spectra Laboratories LLC
06.2020 - 06.2021
- Performed analytical tests on drinking water samples averaging 50-100 samples daily, to ensure safe levels of inorganic substances, following state public health regulations.
- Established quality control measures for instrumentation and monitored data quality to operate instruments within control limits.
- Utilized complex laboratory instrument and software for sample analysis and maintained laboratory equipment and performed troubleshooting to reduce company expenses.
- Successfully renewed accreditations to maintain state reporting eligibility.
- Provided supervisor and receptionist support.
Sample Intake Coordinator
Spectra Laboratories LLC
05.2019 - 06.2020
- Received and processed client and couriered samples up to 300 samples a day, confirming sample conditions complied with volume, temperature, and sample collection requirements varying by sample matrix and analysis being requested.
- Managed all incoming calls answering questions and resolving client concerns.
- Performed data entry including client registration and sample information into LIMS to establish and maintain client accounts, projects, and analyst backlogs.
- Reviewed sample Chain of Custodies to ensure completion and accuracy.
- Processed payments and updated client accounts to reflect balance adjustments.
Retail Associate
T.J. Maxx
08.2018 - 06.2019
- Processed cash, card, and check transactions to complete customer purchases
- Promoted and registered customers for the T.J. Maxx rewards program.
- Participated in loss prevention measures engaging/ assisting customers and maintaining merchandise displays.
- Consistently contributed to store recovery for customer ease of shopping and appeal.
Education
Bachelor of Science - Environmental Science
Western Washington University
06.2021
Associate of Arts - Direct Transfer Agreement
Olympic College
06.2018
Skills
- Windows 10 OS
- Microsoft Office (Word, Powerpoint, Excel, Outlook, Teams)
- Customer service
- HIPAA compliance
- Insurance verification
- Phone etiquette
- Problem-solving
- Multitasking and time management
Languages
Japanese
Native/ Bilingual
Timeline
Patient Service Representative
Frontier Dermatology
09.2023 - Current
Microbiologist
Spectra Laboratories LLC
06.2021 - 05.2022
General Chemist
Spectra Laboratories LLC
06.2020 - 06.2021
Sample Intake Coordinator
Spectra Laboratories LLC
05.2019 - 06.2020
Retail Associate
T.J. Maxx
08.2018 - 06.2019
Associate of Arts - Direct Transfer Agreement
Olympic College
Bachelor of Science - Environmental Science
Western Washington University
Similar Profiles
Wednesday McMasterWednesday McMaster
Medical Assistant at Frontier DermatologyMedical Assistant at Frontier Dermatology
Carolyn WilsonCarolyn Wilson
Medical Scheduler at Frontier DermatologyMedical Scheduler at Frontier Dermatology
Salma RamosSalma Ramos
Medical Scheduler at Frontier DermatologyMedical Scheduler at Frontier Dermatology
Michael PayneMichael Payne
Mechanic at Meineke Car CareMechanic at Meineke Car Care
Dylan TubbsDylan Tubbs
Laborer at Kitsap County Roads DepartmentLaborer at Kitsap County Roads Department