Soraya Bernal
Alexandria,VA
Summary
Driven and diligent professional with extensive experience in the food service industry, notably at ISERVEU Catering. Define Staffing and other companies such as RnH staffing and Occasions Catering. Excelled in fast-paced environments, enhancing customer satisfaction through exceptional service and a positive attitude. Skilled in buffet management and cross-functional teamwork, consistently ensuring high-quality service and operational efficiency. Proven ability to quickly master new skills and support team objectives.
Overview
2
2
years of professional experience
Work History
Food Service Worker
ISERVEU Catering
08.2023 - 05.2024
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Adjusted food preparation methods in accordance with customer requests.
Food Waiter
Define Staffing
06.2022 - 08.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Alexandria City High School
Alexandria, VA07.2024
Skills
- Customer Service
- Fast-Paced Environment
- Working Quickly
- Positive Attitude
- Quick Learner
- Cross-Functional Teamwork
- Buffet Management
- Cleaning and sanitation
- Team Oriented
- Heavy Lifting Capacity
- Attention to Detail
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Portuguese
Limited Working
Timeline
Food Service Worker
ISERVEU Catering
08.2023 - 05.2024
Food Waiter
Define Staffing
06.2022 - 08.2023
Alexandria City High School