Soraya Findlay

Monitored service operations to ensure quality standards were met.

Processed payroll for employees ensuring accuracy of pay and deductions.

Directed and supervised employees in daily operations.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines

• Engaged with residents to provide positive and enriching experiences.
• Prepared and served food to patients according to their dietary restrictions.
• Followed up with patients after meals to assess satisfaction levels.
• Provided customer service by answering patient questions and addressing concerns.
• Answered incoming calls promptly and courteously.

• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Evaluated employee performance through periodic reviews and documented results accordingly.