Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Mcphail

Gaston,NC

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Food Service Supervisor

Elior North America
01.2022 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Bus Driver/ Assistant Mananger

KIPP
04.2015 - Current
  • Maintained a North Carolina driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Obeyed federal, North Carolina and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Drove bus along assigned route, picking up students.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Created and enforced bus rules and kept expectations posted.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Escorted students across streets and roadways and guided older children across streets.

Manager

Chick-fil-A
01.2019 - 10.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Education

Education Administration

Stanly Community College
Albemarle, NC
05-2025

Child Development Association Creditials - Early Childhood Education

CDA Technical Institute
Jacksonville, FL
07.2024

GED -

Halifax Community College
Weldon, NC
06.2013

Skills

  • Working with Diverse People
  • Shipment Receipt
  • Dietary Restrictions
  • Servsafe Certification
  • Customer Service
  • Multitasking
  • Team Oriented
  • Verbal and Written Communication
  • Managing Laborers
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Strategic Planning
  • Scheduling and Coordinating
  • Managing Routines
  • Managing Files and Records
  • Invoice Reconciliation
  • Overseeing Employees
  • Managing Live Events
  • Feedback Acceptance

Timeline

Food Service Supervisor

Elior North America
01.2022 - Current

Manager

Chick-fil-A
01.2019 - 10.2021

Bus Driver/ Assistant Mananger

KIPP
04.2015 - Current

Education Administration

Stanly Community College

Child Development Association Creditials - Early Childhood Education

CDA Technical Institute

GED -

Halifax Community College
Crystal Mcphail