SORAYA KRONAWETTER
Canonsburg,PA
Summary
Versatile manager skilled in optimizing team performance and enhancing customer service delivery. Adept at managing inventory, scheduling, and employee training to meet business objectives. Strong focus on building relationships and resolving issues, contributing to a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
Manager
Firehouse Subs
Mcmurray, PA
08.2022 - 04.2026
- Coordinated inventory management to optimize stock levels and reduce waste.
- Enforced health and safety regulations in compliance with company standards.
- Oversaw scheduling to maintain adequate staffing during peak hours.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Greeted and assisted customers daily in high-traffic
Specialist
Apple
Bethel Park, PA
10.2019 - 01.2020
- Seasonal Position
- Assisted customers with product selection and troubleshooting inquiries.
- Demonstrated product features and functionality to enhance customer understanding.
- Collaborated with team members to maintain a positive store environment.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Processed payments using cash registers or point-of-sale systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Surpassed sales goals through implementation of successful marketing strategies.
Shift Leader
Brusters Ice cream
Bethel Park, PA
07.2017 - 09.2019
- Operated and maintained ice cream machines to ensure optimal performance and hygiene.
- Contributed to development of seasonal menu items by incorporating customer preferences.
- Trained new staff on proper techniques for ice cream preparation and sanitation protocols.
- Coordinated with team members to deliver efficient service during peak hours.
- Managed POS register to complete customer transactions.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Assisted customers with menu selections and special dietary requests.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Resolved customer complaints professionally while fostering a friendly atmosphere.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ08-2027
High School Diploma -
Peters Township High School
McMurray, PA06-2016
Skills
- Costumer service
- Staff management
- Inventory management
- Scheduling management
- Employee training
- Performance management
- Organizational skills
- Time management
- Coordination
- Conflict resolution
- Task delegation
- Cost control
- Policy implementation
- Relationship building
- Excellent time management skills
- Customer relationship management
- Quality assurance
- Budgeting and finance
- Schedule coordination
Timeline
Manager
Firehouse Subs
08.2022 - 04.2026
Specialist
Apple
10.2019 - 01.2020
Shift Leader
Brusters Ice cream
07.2017 - 09.2019
Associate of Arts - Business
University of Phoenix
High School Diploma -
Peters Township High School