Soraya McCabe
San Carlos,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Emigrated to the U.S. in June, 2021 to marry and live with my husband. Studied English (ESL) at Adult School, San Mateo, CA, to further improve my English.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Specialist
Holistic Medical Centre
10.2016 - 02.2021
- Scheduled patient appointments and entered patient information into medical records.
- Assisted doctors with patient sessions, and 30-50 customer calls per day.
- Prepared proposed medical plans and quotations for patients after doctor consultations, to achieve my monthly and annual sales targets.
- Managed customer relationships before and after treatments, to ensure retention and follow-up visits.
- Managed customer concerns/issues with treatments (e.g. medical side effects), and special care requests to ensure patients were comfortable.
Receptionist
Premas Thailand (Building Management)
05.2013 - 05.2016
- Worked at SEC Thailand building reception for three years; greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated incoming visitor appointments and scheduled meeting rooms.
- Arranged office cleaning and facilities to keep building clean and respectable. Managed catering for meetings.
- Answered phone promptly and directed incoming calls to correct offices.
Salesperson
Toshiba Thailand
05.2008 - 05.2010
- Worked for Toshiba, Samsung and Microsoft (Representing each company, consecutively, in retail location). Sold laptops and software.
- Engaged customers to sell, cross-sell and upsell laptops and software.
- Offered each customer high quality, personal service to boost sales and customer satisfaction.
Education
Bachelor of Arts - Political Science
Ramkhamhaeng University
Bangkok, Thailand10.2010
Skills
- Sales
- Customer Service
- Microsoft Office
- Fluent in Thai language
Hobbies
Gardening, cat-sitting, cooking and travel.
Timeline
Customer Service Sales Specialist
Holistic Medical Centre
10.2016 - 02.2021
Receptionist
Premas Thailand (Building Management)
05.2013 - 05.2016
Salesperson
Toshiba Thailand
05.2008 - 05.2010
Bachelor of Arts - Political Science
Ramkhamhaeng University
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