Soraya O'Sullivan
Summary
Healthcare administration professional with formal training in medical billing and coding and practical experience in HIPAA-compliant billing and administrative support. Background includes insurance verification, client billing, EOB review, patient account updates, and documentation accuracy. Experienced managing front desk and administrative workflows with strong communication and customer service skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Courier
DoorDash
, FL
05.2024 - Current
- Confirmed order details, delivery timing, and special instructions for customers and vendors, facilitating smooth operations.
- Resolved customer concerns with professionalism, ensuring positive service interactions and customer satisfaction.
- Used mobile apps and digital tools to organize schedules, monitor orders, and update records.
- Cultivated strong customer relationships through courteous communication, prompt responses, and meticulous attention to detail.
Client Collections Specialist
Butterfly Effects
Deerfield Beach, Florida
06.2023 - 05.2024
- Contacted clients regarding outstanding balances, clarifying invoices and payment requirements to facilitate prompt payments.
- Answered client concerns professionally to support positive customer experiences.
- Collaborated with internal teams to ensure timely billing, accurate account updates, and efficient administrative workflows.
- Checked insurance benefits, reviewed EOBs, and helped resolve claim denials.
- Kept documentation accurate while following HIPAA and company policies.
- Utilized strong communication, organization, and critical-thinking skills to navigate fast-paced healthcare environment.
Cashier/Customer Service Representative
BJ's Wholesale
Parkland, FL
08.2022 - 10.2023
- Processed payments with accuracy and applied strong attention to detail in a fast-paced retail setting.
- Resolved customer concerns and facilitated positive experiences through effective communication and problem-solving skills.
- Managed customer support for purchases, membership inquiries, and account updates, ensuring high service standards and customer satisfaction.
- Partnered with team members to coordinate smooth front-end operations and efficient customer flow.
- Organized workstations and adhered to company policies, enhancing accuracy and ensuring safety.
Education
Associate of Science - Health Information Technology
Broward College
Fort Lauderdale, FL05-2027
Certificate - Medical Billing And CODING
Atlantic Technical College
Pompano Beach, FL06-2023
Skills
- Payment processing
- Insurance Verification
- EOB Review & Claim Denials
- Medical Billing & Coding (ICD‑10, CPT, HCPCS)
- HIPAA Compliance
- Data Entry & Documentation
- Fast-paced multitasking
- Scheduling & Time Management
- Microsoft Office & Digital Tools
- Front Desk Operations
- Professional Communication
- Conflict resolution
- Attention to Detail
- Detail-oriented
Certification
- Health Science Core (90 Hours) — Broward Technical Colleges, 2022 | HIPAA, Infection Control, Patient Safety, OSHA & Medical Errors
- Certified Coding Associate (CCA) — American Health Information Management Association (AHIMA), 2023–2025 | Expired
Accomplishments
- President’s List — Broward College, Spring 2026 | 4.0 GPA
- Gold S.T.A.M.P. Recognition (Speed, Team, Accountability & Members) — BJ’s Wholesale Club, 2023 | Recognized for reliability, initiative, teamwork & consistently stepping in to support the team
Timeline
Courier
DoorDash
05.2024 - Current
Client Collections Specialist
Butterfly Effects
06.2023 - 05.2024
Cashier/Customer Service Representative
BJ's Wholesale
08.2022 - 10.2023
Associate of Science - Health Information Technology
Broward College
Certificate - Medical Billing And CODING
Atlantic Technical College