Soraya Lenai Spann
Columbus
Summary
Dynamic healthcare professional with a proven track record at OhioHealth, specializing in patient registration and customer experience enhancement in retail. Recognized for achieving sales goals and improving customer satisfaction through effective service and product knowledge. Demonstrates strong conflict resolution abilities, time management skills, and a typing speed of 52 WPM. Tech-savvy with robust administrative skills, adept at maintaining positive patient relations and collaborating effectively with team members.
Overview
4
4
years of professional experience
Work History
Patient Registration Representative
OhioHealth
Dublin
11.2021 - Current
- I am able to collect, verify, and enter all necessary patient information to register them for healthcare services, including demographic details, insurance information, medical history, and consent forms, ensuring accurate and complete patient records within a healthcare facility
Stylist
Windsor
Dublin
10.2023 - 12.2023
- Provided fashion advice and styled customers with the latest Windsor clothing trends, creating a positive shopping experience by actively engaging with customers, achieving personal sales goals, and maintaining a visually appealing store environment, all while showcasing their own passion for fashion and the Windsor brand; essentially acting as the 'face' of the brand to customers in the store
Sales Associate
Champs Sports
Dublin
05.2021 - 04.2022
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivered sales, outstanding customer experience, and operational expectations
- Maintained personal and productivity goals
- Connected with every customer by asking open-ended questions to assess needs
- Shared expertise of products and trends to fit customer’s needs
- Maintained an awareness of all product knowledge, and current or upcoming products and trends
Education
High School Diploma -
Hilliard Bradley High School
Ohio05-2021
Bachelor of Fashion and Retail Studies -
The Ohio State University
Columbus05.2028
Skills
- Type 52 WPM
- Strong work ethic
- Team player
- Excellent time management skills
- Conflict resolution
- Organization
- Active listening
- Critical thinking
- Flexibility
- Strong interpersonal skills
- Eligibility determination
Activities
- Photography
- Tutored Pre-School Children
- Social Media
- Listening to Podcasts
- Cooking
- Travel
- Baking
- Crafts
- Video Games
References
References available upon request.
Timeline
Stylist
Windsor
10.2023 - 12.2023
Patient Registration Representative
OhioHealth
11.2021 - Current
Sales Associate
Champs Sports
05.2021 - 04.2022
High School Diploma -
Hilliard Bradley High School
Bachelor of Fashion and Retail Studies -
The Ohio State University
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