Sorel Amilca
Tampa,FL
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Publix Supermarket Customer Service
03.2003 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree -
Palm Beach State College
Lake Worth, FL01-2001
Timeline
Customer Service Manager
Publix Supermarket Customer Service
03.2003 - 11.2024
No Degree -
Palm Beach State College
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