Sorel Orisma
Orlando,FL
Summary
Proven Driver Manager with a track record of enhancing customer satisfaction and reducing safety incidents at Vision Car Rental. Expert in fleet management and logistics coordination, demonstrating strong leadership and empathy. Achieved significant improvements in driver performance and operational efficiency through effective training and rigorous safety monitoring. Logical Transportation Manager with 10-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents.
Overview
16
16
years of professional experience
Work History
Driver Manager
EDH
12.2021 - 01.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Driver Manager
Vision Car Rental
01.2011 - 12.2021
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
Logistics Coordinator
Chandelier Hôtel
01.2008 - 10.2009
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Education
High School Diploma -
College Mixte Enseignement Des Ameriques
Port Au Prince, Haiti01.2002
Skills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Fleet Management Expertise
- Logistics Coordination Experience
- Active listening abilities
- Driver Scheduling
- Materials Tracking
- Route Management
- Safety issues monitoring
- Work order administration
Timeline
Driver Manager
EDH
12.2021 - 01.2024
Driver Manager
Vision Car Rental
01.2011 - 12.2021
Logistics Coordinator
Chandelier Hôtel
01.2008 - 10.2009
High School Diploma -
College Mixte Enseignement Des Ameriques
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