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Moral Correctional Lieutenant, Sergeant, correctional officer with a 19-year background in corrections. Excellent criminal law knowledge and trained in crisis intervention. Hardworking and ethical with a gift for deescalating dangerous situations. Strong conflict resolution and interpersonal skills. Knowledgeable and dedicated customer service professional with extensive experience in correctional and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced Patient Care Technician with a strong focus on patient-centered care and safety at Medilodge Of Milford. Demonstrated ability to address diverse medical and personal needs, ensuring high-quality service delivery. Committed to improving patient satisfaction through compassionate care and effective communication. Noted for exceptional bedside manner and precise charting skills.

Customer-focused professional with extensive experience in team management and direct support roles within healthcare. Proven ability to enhance customer interactions and streamline operational processes. Knowledgeable in documentation requirements and mobility assistance, demonstrating adaptability to evolving needs.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Health Sciences major at the University of Central Florida with a focus on Health Promotion, combining strong academic knowledge with hands-on clinical experience. As a Patient Care Technician at DaVita, I gained practical skills in dialysis care, including cannulation, dialysis machine operation, catheter care, phlebotomy, and specimen handling, while fostering strong patient relationships and supporting registered nurses with accurate clinical documentation. I consistently contributed to a positive care environment and high-quality treatment delivery. Additionally, I have completed Nursing Assistant training at CNATraining.INC and am currently preparing for state CNA certification. I also hold an Associate of Arts degree from Valencia College, further strengthening my academic foundation in the healthcare field.

Soria Bailey

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Patient Care Technician

Patient Service Representative

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Grambling State University

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