Summary
Overview
Work History
Education
Skills
Languages
Timeline
Babysitter

Sor M Melendez

Houston,TX

Summary

Dynamic and results-oriented professional with a proven track record in customer service and problem-solving. Enhanced client satisfaction through personalized services, contributing to a loyal customer base. Skilled in teamwork and collaboration, adept at creating positive experiences in high-pressure environments. Expertise in product knowledge and complaint resolution ensures exceptional service standards.

Overview

11
11
years of professional experience

Work History

Babysitter

Tatyana Rezva
Rio Grande, PR
02.2024 - 06.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.

Retail Sales Associate

7 Seas Gallery & Jewelry
San Juan, PR
01.2024 - 06.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Hairstylist

Lilly’s Salon
Enterprise, Al
10.2021 - 11.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Waitress

Greek Restaurant
Houston, TX
04.2018 - 08.2021


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Sales Associate

Mary Kay
Houston, TX
07.2019 - 12.2020


  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Waitress

Ula’s Restaurant
Houston, TX
12.2015 - 10.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Hacienda Siesta Alegre
Rio Grande, PR
02.2013 - 08.2015


  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor Of Arts - Psychology

(ACU) Abilene Christian University
Abilene, TX

(ESL) English As A Second Language

(HCC) Houston Community College
Houston, TX
06.2016

Cosmetology

(IBC) Instituto De Banca Y Comercio
Fajardo, PR
05.2010

High School -

Northern Research And Training Institute
Fajardo, PR
05.2005

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Money handling abilities
  • Complaint resolution
  • Product knowledge

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Babysitter

Tatyana Rezva
02.2024 - 06.2024

Retail Sales Associate

7 Seas Gallery & Jewelry
01.2024 - 06.2024

Hairstylist

Lilly’s Salon
10.2021 - 11.2022

Sales Associate

Mary Kay
07.2019 - 12.2020

Waitress

Greek Restaurant
04.2018 - 08.2021

Waitress

Ula’s Restaurant
12.2015 - 10.2017

Waitress

Hacienda Siesta Alegre
02.2013 - 08.2015

Bachelor Of Arts - Psychology

(ACU) Abilene Christian University

(ESL) English As A Second Language

(HCC) Houston Community College

Cosmetology

(IBC) Instituto De Banca Y Comercio

High School -

Northern Research And Training Institute
Sor M Melendez