Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sorophina Wandera

Sorophina Wandera

Doha,DA

Summary

Skilled in delivering quality customer service by greeting patrons, taking orders, and serving food and beverages in a timely manner. Collaborated with team members during peak hours to manage heavy customer traffic, ensuring all guests received prompt attention. Experienced in utilizing cash registers and POS systems for accurate payment processing, reinforcing financial integrity within operations. Developed strong menu knowledge to assist customers with inquiries and recommendations, enhancing overall dining experiences.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

7
7
years of professional experience

Work History

Waitress

Macdonald
Qatar , Doha
03.2022 - Current
  • Communicated daily specials to customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Greeted customers and provided menus.
  • Processed payments accurately using cash registers or POS systems.
  • Took orders for food and drinks and delivered them to guests.
  • Bussed tables as needed during peak hours.
  • Presented food and beverages to guests at tables.
  • Checked back with customers throughout meal service to ensure satisfaction.

Waitress

Highland Restaurant
Kenya , Nairobi
01.2018 - 12.2021
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Processed payments accurately using cash registers or POS systems.

Education

Business Management

Nairobi Institute of Business Management
Kenya
12-2019

Skills

  • Customer service
  • POS system operation
  • Payment processing
  • Menu knowledge

Languages

English
First Language
English
Advanced (C1)
C1

Timeline

Waitress

Macdonald
03.2022 - Current

Waitress

Highland Restaurant
01.2018 - 12.2021

Business Management

Nairobi Institute of Business Management
Sorophina Wandera