Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sorour Karami

San Jose,CA

Summary

Self-motivated and committed with a strong desire to succeed and meet goals. Productive and reliable leader. Establishing customer service goals. A diligent and customer-focused, committed to directing and coordinating activities to increase efficiency. Articulate communicator skillful in building solid relationships with Team Members and customers.

Overview

9
9
years of professional experience

Work History

Associate Store Team Leader

Whole Foods Market Inc
02.2024 - Current

Associate Store Team Leader

Whole Foods Market Inc
02.2021 - 02.2024
  • Support the Store Team Leader in all aspects of store operations. Provide guidance to Team Leaders in team operations, including profitability, expense control, inventory control, safety, finance, merchandising, labor and regulatory compliance, and special projects as assigned.
  • Maintain outstanding retail execution and customer service in the store.
  • Select, train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Uphold and communicate regional and store programs and standards to Team Leaders and Team Members.
  • Regularly inspect the store to ensure compliance with all programs, rules, and standards.
  • Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.
  • Address customer concerns when necessary.
  • I was elected Team Member of the Year in 2017 among 300.
  • I was selected as the Food Safety Hero in the northern California region in 2022, among 50 stores for driving, training, and implementing Food Safety standards.

Bakery Team Leader

Whole Foods Market Inc
08.2018 - 02.2021
  • Enhanced bakery team productivity by implementing efficient work processes and schedules.
  • Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.

Associate Bakery Team Leader

Whole Foods Market Inc
08.2016 - 08.2018

Cake Decorator

Whole Foods Market Inc
08.2015 - 08.2016

Education

Master in French - Literature

Khurasgan Azad University
Isfahan, Iran

Skills

  • Customer Service Management
  • Mentoring
  • Developing Team Members
  • Conflict Resolution
  • Emotional Intelligent
  • People Skill
  • Listening
  • Written Communication
  • Follow Through
  • Problem Solver

Timeline

Associate Store Team Leader

Whole Foods Market Inc
02.2024 - Current

Associate Store Team Leader

Whole Foods Market Inc
02.2021 - 02.2024

Bakery Team Leader

Whole Foods Market Inc
08.2018 - 02.2021

Associate Bakery Team Leader

Whole Foods Market Inc
08.2016 - 08.2018

Cake Decorator

Whole Foods Market Inc
08.2015 - 08.2016

Master in French - Literature

Khurasgan Azad University

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Sorour Karami