Performed activities required within the DoD Instruction 8510.01 DoD Risk Management Framework (RMF) to obtain Authorization to Operate (ATO)
Developed RMF accreditation packages using current DoD Instruction 8510.01 accreditation methods, including System Authorization Boundary, Hardware/Software/Firmware list, Dataflow Diagram, Security Plan, Plan of Action, and Milestones (POA&M), and System Categorization
Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection gaps
Provided subject matter expertise regarding the development of RMF packages and the RMF process for a portfolio of approximately two hundred systems
Coordinated with the PMS377 cyber team to developed presentations for the government on cyber issues impacting the PMS377 Cybersecurity Integrated Product Team (IPT) Enclave
I.T. Support Specialist
Howard University
09.2022 - 12.2022
Provided technical support and troubleshooting assistance for a wide range of university applications
Researched and identified solutions to technical problems.
Generated reports to track performance and analyze trends.
Led cybersecurity awareness training sessions, increasing staff vigilance against phishing and social engineering attacks.
I.T. Support Specialist
National Public Radio (NPR)
01.2021 - 09.2022
Provided end-user support to 1200+ employees and resolve ~300+ technical incident tickets per month in FreshService, over the phone, and email for staff working in-person and remotely
Resolved technical issues related to computer, mobile devices, and peripheral hardware
Diagnosed issues with network connectivity over ethernet, wireless, and Virtual Private Network (VPN)
Troubleshot OS applications on PC, Mac, and mobile
Managed user and computer accounts through various platforms including Active Directory, Exchange Admin Center, Okta, SCCM, and JAMF
Maintained documentation of IT systems, processes, and procedures for easy reference by the team members
Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization
Education
Bachelor of Science - Information Technology, Cybersecurity
George Mason University
Fairfax, VA
12.2023
Associate of Science - Computer Science & Mathematics
Northern Virginia Community College
Annandale, VA
05.2019
Skills
Cybersecurity Skills: NIST standards (eg, NIST SP 800-53), DoD Risk Management Framework (RMF), Tenable ACAS, Security Technical Implementation Guides (STIGs), NAVSEA RMF Assessment and Authorization (A&A) processes, Developing security plans, Vulnerability/Risk Assessment and User Awareness Training
Technical Support and Troubleshooting: Troubleshooting MS Office, Adobe software, PC, Mac, printers, and network connectivity; familiarity with Active Directory, Exchange Admin Center, Okta, SCCM, JAMF, FreshService, ServiceNow; Knowledge Base Procedure Documentation
Languages: Dari and Urdu
Certification
Computing Technology Industry Association (CompTIA) Security+, 02/2024 - 02/2027
Timeline
Cybersecurity Analyst
The Columbia Group
12.2022 - Current
I.T. Support Specialist
Howard University
09.2022 - 12.2022
I.T. Support Specialist
National Public Radio (NPR)
01.2021 - 09.2022
Bachelor of Science - Information Technology, Cybersecurity
George Mason University
Associate of Science - Computer Science & Mathematics