Sossi Burn
Northridge,CA
Summary
Dynamic and reliable professional with a proven track record at Nothing Bundt Cakes, adept in conflict resolution and POS system use. Excelled in enhancing customer satisfaction and streamlining operations. Demonstrated flexibility and a calm demeanor across various roles, including significant contributions to team building and event success.
Overview
2
2
years of professional experience
Work History
General Service Representative
Nothing Bundt Cakes
Granada Hills, CA
06.2024 - 12.2024
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Answered phone calls promptly and provided helpful information to callers.
- Coordinated with bakery team to fulfill large orders and special event requests.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Assisted co-workers whenever possible when extra help was needed during peak business hours.
- Greeted customers upon entering the store and provided assistance with product selection.
- Operated cash registers, processed transactions, and handled cash accurately.
- Maintained orderly appearance of merchandise displays attracting potential buyers.
Volunteer
The Museum Of The San Fernando Valley
Northridge, CA
09.2023 - 09.2023
- Assisted with special events to pass out flyers.
- Helped Event Planners with paperwork distribution and collection.
- Set up and cleaned up work areas.
- Assisted with selling refreshments and delivered cash to Event Planner.
- Interacted with event goers to help them navigate.
Intern
2023 Summer Film Camp
Northridge, CA
06.2023 - 08.2023
- Helped Instructor with paperwork distribution and collection.
- Set up and cleaned up work areas.
- Helped manage film production gear, such as lighting, stands, mics, cameras.
- Assisted with gathering students to their location.
- Interacted with students and instructor to help write screenplay.
Education
GED -
Granada Hills Charter High School
Granada Hills, CA06.2025
Skills
- Reliability
- Conflict Resolution
- Child Supervision
- CPR trained
- Team Building
- Flexibility
- Up-selling strategies
- POS system use
- Complaint handling
- Calm demeanor
Timeline
General Service Representative
Nothing Bundt Cakes
06.2024 - 12.2024
Volunteer
The Museum Of The San Fernando Valley
09.2023 - 09.2023
Intern
2023 Summer Film Camp
06.2023 - 08.2023
GED -
Granada Hills Charter High School
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