Malcolm JR Baker
Woodstock,GA
Summary
Experienced and dedicated customer service representative with 5+ years in the industry. Skilled in conflict resolution, customer relations, and problem solving. Proven records of increasing customer satisfaction.
Overview
4
4
years of professional experience
Work History
GENERAL SERVICE REPRESENTATIVE
Motel 6
05.2023 - 03.2024
- Greet guest with a bright attitude, Manage and Maintain Visitor Management system and document accordingly
- Receive 50+ calls per day and redirect them to the appropriate department
- Handle cash and card transactions on a daily basis
- Trained new employees to accomplish company's targets
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL CENTER
05.2021 - 05.2022
- Maintain Customer Account and records
- Demonstrate in-depth knowledge of company products or services
- Resolve customer issues promptly and prevent escalation of issues
- Interact with over 100 +customers per day via Chat, Email , and phone.
ULTIMATE FREEDOM BED AND BREAKFAST
12.2019 - 12.2020
- Kitchen Assistant, Room Attendant
Education
Range Cook Level 2 Job Certification -
SOUTHWEST TVET INSTITUTE
03.2021
High School Diploma -
LACOVIA HIGH SCHOOL
06-2020
Skills
- Creativity
- Leadership
- Team work
- Time management
- Adaptability
- Computer skills
- Oral Communication
Tel
(475-439-4682)
References
Upon Request
Timeline
GENERAL SERVICE REPRESENTATIVE
Motel 6
05.2023 - 03.2024
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL CENTER
05.2021 - 05.2022
ULTIMATE FREEDOM BED AND BREAKFAST
12.2019 - 12.2020
Range Cook Level 2 Job Certification -
SOUTHWEST TVET INSTITUTE
High School Diploma -
LACOVIA HIGH SCHOOL