Serena Parisi
Atlantic Highlands,NJ
Summary
Proven General Service Representative with a track record of enhancing customer satisfaction through exceptional service and efficient problem resolution. At Nothing Bundt Cakes, I excelled in complaint handling and cash register operation, boosting client retention. Skilled in team collaboration and conflict resolution, consistently prioritized cleanliness and product restocking to maintain a welcoming store environment.
Overview
2
2
years of professional experience
Work History
General Service Representative
Nothing Bundt Cakes
Shrewsbury, NJ
03.2023 - 08.2024
- Stocked shelves with merchandise according to company standards.
- Assisted customers with their inquiries and complaints in a timely manner.
- Received, unpacked, and priced incoming shipments of goods.
- Maintained cleanliness of store premises including floors, shelves, counters.
- Answered phone calls promptly and provided helpful information to callers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established relationships with existing customers to promote new product or service opportunities.
- Processed customer orders and collected payment information.
Cashier
Panera Bread
Middletown, NJ
10.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
Education
Bachelor of Arts - Psychology
Stockton University
Galloway, NJ05-2028
High School Diploma -
Henry Hudson Regional School
Highlands, NJ06-2024
Skills
- Complaint handling
- Follow-up skills
- Client service
- Team collaboration
- Customer service excellence
- Cash register operation
- Product restocking
- Conflict resolution
- Cleaning and sanitizing
Timeline
General Service Representative
Nothing Bundt Cakes
03.2023 - 08.2024
Cashier
Panera Bread
10.2022 - 02.2023
Bachelor of Arts - Psychology
Stockton University
High School Diploma -
Henry Hudson Regional School
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