Itzel Castillo
Summary
Tenacious and dynamic professional with a proven ability to build fruitful customer relationships through exceptional interpersonal skills. Skilled mediator adept at bridging the gap between client requirements and organizational interests, resulting in mutually beneficial deals. Focused on effective communication to foster favorable service applications that maximize customer interest and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Service Representative
Toot N Totum
02.2023 - 09.2024
- Handled telephone, email and in-person inquiries from customers seeking assistance
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on performance improvement initiatives.
- Assisted in training new team members, sharing expertise and best practices for delivering excellent customer service.
- Investigated Texas Alcoholic Beverage Commission failures and diagnosed root causes to coordinate correct responses
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Retail Associate
TJ Max
03.2022 - 08.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Retail Associate
Five Below
09.2021 - 01.2022
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Lifted and moved items weighing 15 to 30 pounds multiple times per shift.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
Education
Master of Science - Nursing Education
Amarillo College
Amarillo, TX05.2026
High School Diploma -
Caprock High School
Amarillo, TX05.2023
Skills
- Bilingual
- Meeting Deadlines
- Complaint Handling
- Client Relationship Building
- Staff Training
- Technical Support
- Customer Service
- Fast Learner
- Adapted well under pressure
- Problem Solver
- Multitasked
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
General Service Representative
Toot N Totum
02.2023 - 09.2024
Retail Associate
TJ Max
03.2022 - 08.2022
Retail Associate
Five Below
09.2021 - 01.2022
Master of Science - Nursing Education
Amarillo College
High School Diploma -
Caprock High School
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