Sotara Srey
Antioch,TN
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Wild Berry Acai
03.2022 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality and service standards for professional customer care.
Server/ Host
Bluefin Sushi And Thai
05.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
ClickList Selector
Kroger
12.2019 - 04.2020
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Monitored stock control systems and processed specific orders.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Associate of Arts - Photography
Nashville State Community College
Nashville, TNHigh School Diploma -
Cane Ridge High School
Antioch, TN05.2020
Skills
- Money Handling
- Customer Service
- POS System Operation
- Sales Goals Attainment
- Problem-Solving
- Independent Judgement
- Teamwork and Collaboration
- Order Fulfillment
- Critical Thinking
- Quick Learner
- Analytical Thinking
photography
Became introduced to photography/ videography my junior year of high school, shooting school events, sport teams, and also joined yearbook club. I then proceed to gain more knowledge while also perfecting my craft when attending Nashville State Community College for my associates in photography. Currently, I am still pursuing photography on the side as a hobby, resulting in gaining about 3-4 clients a month.
Timeline
Team Leader Manager
Wild Berry Acai
03.2022 - Current
Server/ Host
Bluefin Sushi And Thai
05.2020 - 01.2021
ClickList Selector
Kroger
12.2019 - 04.2020
Associate of Arts - Photography
Nashville State Community College
High School Diploma -
Cane Ridge High School
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