Sotir Boyanov
Avon,Colorado
Summary
Dependable server/bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server/bartender
Splendido At The Chateau
2021.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Sweet Basil
2018.09 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Master of Science - Business Administration And Communications
University of National And World Economy
Sofia, Bulgaria05.2010
Bachelor of Science - Statistics And Econometrics
University of National And World Economy
Sofia, Bulgaria05.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Beverage Preparation
Timeline
Server/bartender
Splendido At The Chateau
2021.10 - Current
Server
Sweet Basil
2018.09 - Current
Master of Science - Business Administration And Communications
University of National And World Economy
Bachelor of Science - Statistics And Econometrics
University of National And World Economy
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