Souad Aouragh
Columbus,Ohio
Summary
Meticulous Revenue Cycle Manager with strong background in continuous improvement and revenue performance analysis. Focused and organized with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over ten years of billing cycle success.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Manager
Equitas Health
07.2022 - 11.2023
- Completed financial reporting and analysis for billing revenue cycle.
- Created financial dashboards to provide insights into key performance indicators.
- Successfully managed revenue cycle formutliple departments, mental, medical and dental.
- Proficient in all insurance verification and registration portal
- Rewarded as Excellence in Customer Service
- Resolved problems, improved operations and provided exceptional service.
Revenue Cycle Coordinator /Team Leader
Equitas Health
07.2021 - 07.2022
- Improved overall patient satisfaction with billing and insurance procedures for a more positive experience.
- Reduced outstanding accounts receivable balances through diligent follow-up and expert negotiation skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated effectively with with physicians and consumers by coordinating their requests.
Medical Billing Specialist
Equitas Health
07.2020 - 07.2021
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Demonstrated strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Experience with Windows, Excel, medical terminology, coding, and third-party reimbursement.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Verified insurance of patients to determine eligibility.
Medical Record Manager
Equitas Health
07.2019 - 07.2020
- Partnered with IT teams to troubleshoot technical issues related to electronic health record systems, minimizing downtime and disruptions to healthcare services.
- Maintained a high level of expertise in healthcare regulations, ensuring the organization remained compliant with all relevant laws and guidelines concerning medical records management.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
- Communicating regularly with clinical staff to ensure customer and department staff needs are met.
Medical Coding and Billing Specialist
Equitas Health
07.2017 - 07.2019
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Worked effectively in fast-paced environments.
Patient Financial Counselor
Equitas Health
07.2015 - 07.2017
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Scheduled patients and created provider template.
Education
Diploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2013
Associate of Arts - English Language And Literature
University of Human And Language Art
Morocco 06.2002
Skills
- Customer relationship development
- Problem-Solving
- Service Scheduling
- Effective Multitasking
- Skilled in Excel, EMR (Epic), and other electronic software
- Skilled in insurance portal registration and verification
- Revenue Performance
- Billing Cycle Performance
- Excellent Team Leadership
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Awards
Certificate of
Academic Excellence in recognition of
maintaining a GPA 4.0
Timeline
Revenue Cycle Manager
Equitas Health
07.2022 - 11.2023
Revenue Cycle Coordinator /Team Leader
Equitas Health
07.2021 - 07.2022
Medical Billing Specialist
Equitas Health
07.2020 - 07.2021
Medical Record Manager
Equitas Health
07.2019 - 07.2020
Medical Coding and Billing Specialist
Equitas Health
07.2017 - 07.2019
Patient Financial Counselor
Equitas Health
07.2015 - 07.2017
Diploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Arts - English Language And Literature
University of Human And Language Art
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