Souchan Lee
Fresno,CA
Summary
Dedicated and dependable with over 3 years of experience as an Assistant Manager. Skilled in customer service, team leadership, employee training, cooking, and food preparation. Reliable professional with experience in caregiving and front desk support. Known for compassionate care, clear communication, and bilingual English/Hmong.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant Group
Redding , CA
2023.10 - Current
- Coordinated daily restaurant operations to support smooth service and workplace efficiency.
- Guided employees through workplace procedures and basic training needs.
- Contributed to food preparation and cooking tasks across kitchen operations.
- Partnered with team members to meet daily operational demands.
- Upheld cleanliness, organization, and food safety practices throughout shifts.
Front Desk Receptionist
Anderson Family Dentistry
Anderson , CA
2019.11 - 2020.03
- Worked front desk to track patient arrivals, schedule updates, and daily office priorities.
- Handled customer complaints and service issues quickly and in line with office protocols.
- Managed incoming calls and routed patients to appropriate support for appointments, questions, and care needs.
- Supported dental team in the back when necessary.
- Supported dental team sterilized tools.
Care Giver
IHSS Fresno County
Fresno, California
2014.02 - 2016.11
- Aided restroom use, bathing, dressing, and personal hygiene to enhance comfort.
- Prepared meals and followed dietary needs.
- Aided transportation for grocery shopping, medical appointments, and errands.
- Aided with laundry and household needs.
Instructor
United Cerebral Palsy of Fresno
Fresno, California
2009.02 - 2016.11
- Instructed adults with cerebral palsy in daily living and community skills.
- Developed lesson plans supporting individual goals.
- Coordinated group activities promoting social interaction.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
- Supported students during G-tube feeding sessions by ensuring proper techniques were followed.
- Collaborated with others instructors to change students on changing tables and utilize the toilet lift safely.
Education
GED -
Fresno City College
Fresno, CA2008-06
High School Diploma -
Central East High School
Fresno, CA2007-06
Skills
- Restaurant operations
- Food safety compliance
- POS systems
- Inventory control
- Staff scheduling
- Customer service
- Meal preparation
- G-tube feeding
- Mobility assistance
- Personal care
- Daily living support
- Patient care
- Compassionate caregiving
- Bedridden care
- Home safety
- Team leadership
- Bilingual (English/ Hmong)
References
Available upon request
Timeline
Assistant Manager
Panda Express Restaurant Group
2023.10 - Current
Front Desk Receptionist
Anderson Family Dentistry
2019.11 - 2020.03
Care Giver
IHSS Fresno County
2014.02 - 2016.11
Instructor
United Cerebral Palsy of Fresno
2009.02 - 2016.11
GED -
Fresno City College
High School Diploma -
Central East High School