Souha El Khazen
Glenview,Illinois
Summary
Dedicated professional known for exceptional customer service and attention to detail. Background in real estate and aviation ensures a strong ability to manage client relationships and deliver tailored solutions for diverse needs.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Real Estate Broker
@properties
Glenview, Illinois
01.2021 - 01.2022
- Facilitated residential property transactions by assisting clients in buying and selling, ensuring smooth and efficient processes.
- Conducted property showings and hosted open houses, effectively attracting and engaging prospective buyers.
- Collaborated with mortgage brokers to secure favorable financing options for clients.
- Utilized CRM software to manage client relationships and track listings effectively.
- Negotiated contracts and agreements on behalf of clients.
- Delivered exceptional customer service during transaction processes, fostering client satisfaction and trust.
VIP flight attendant
Al Kholi Group
Riyadh, Saudi Arabia
06.2009 - 02.2016
- Delivered exceptional customer service during flights to enhance passenger satisfaction.
- Conducted safety demonstrations, ensuring compliance with aviation regulations.
- Assisted with boarding and deplaning operations for efficient flight transitions.
- Coordinated emergency procedures and trained staff on safety protocols.
- Attended training sessions on conflict resolution and safety procedures to maintain compliance.
- Greeted passengers, addressed inquiries, and guided them to their seats.
- Participated in pre-flight briefings to review flight details, weather conditions, and service plans.
- Responded promptly to medical emergencies during flights.
Education
Master of Arts - Archeology And Art History
USEK
Kaslik07-2012
Skills
- Client management and relationship building
- Property valuation and appraisal
- Contract negotiation and drafting
- Real estate marketing strategies
- CRM software proficiency
- Customer service excellence
- Attention to detail
- Problem solving skills
- Adaptability and flexibility
- Guest services support
- Business class service delivery
- Teamwork and collaboration
- Passenger service operations
- Aircraft operations support
- Boarding coordination expertise
- Passenger safety management
Languages
English
Professional
French
Professional
Arabic
Professional
Certification
- demonstration of skills from Switzerland
Timeline
Real Estate Broker
@properties
01.2021 - 01.2022
VIP flight attendant
Al Kholi Group
06.2009 - 02.2016
Master of Arts - Archeology And Art History
USEK