Souhaib Balmane
Stockton,CA
Summary
Business Administration student at San José State University with experience in customer service, team leadership, and field operations. Gained field exposure during an elevator maintenance internship by working directly with clients in the field, presenting service options, negotiating contracts and learning to diagnose technical issues using operational diagrams. Known for strong communication, adaptability, and the ability to work effectively in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Team Lead
Chick-fil-A
09.2021 - 03.2026
- Led daily operations in a fast-paced environment while ensuring a high level of customer service and team efficiency.
- Trained and supervised team members to maintain operational excellence and strong guest satisfaction.
- Resolved customer concerns quickly and professionally, maintaining a positive customer experience.
- Coordinated workflow and communication between team members to maintain smooth operations during peak hours.
Elevator Maintenance & Field Operations Intern
Kamal Ascenseurs
02.2020 - 06.2021
- Learned to use and apply elevator operation diagrams to diagnose mechanical and technical elevator issues.
- Engaged directly with property managers, hospitals, businesses, and residential building owners to present elevator installation and maintenance service contracts.
- Conducted on-site visits to assess elevator systems and identify opportunities for new service agreements and long-term maintenance contracts.
- Assisted in negotiating service agreements and helped secure contracts for elevator installation and maintenance services.
- Gained exposure to multiple departments within the company, including office management and operations.
- Maintained strong client relationships and followed up with customers to support long-term partnerships.
Education
Bachelor's degree - Business Administration, Finance
San Jose State University
San Jose, CA08.2026
Associate Degree - Business Administration
San Joaquin Delta College
Stockton, CA08.2024
Skills
- Customer Relationship Building
- Sales Presentations & Product Demonstrations
- Negotiation & Contract Discussions
- Field Sales & Client Engagement
- Problem Solving & Adaptability
- Team Leadership
- Microsoft Office (Excel, Word, PowerPoint)
Languages
Arabic — Native
English — Highly Proficient
French — Professional Working Proficiency
Timeline
Team Lead
Chick-fil-A
09.2021 - 03.2026
Elevator Maintenance & Field Operations Intern
Kamal Ascenseurs
02.2020 - 06.2021
Associate Degree - Business Administration
San Joaquin Delta College
Bachelor's degree - Business Administration, Finance
San Jose State University