Gabriela Garcia

- Maintained positive working relationship with employees and management

- Kept work areas clean, neat and free of safety hazard to maximize efficiency

- Counted inventory, resolved discrepancies and completed paperwork

- Motivated staff through positive reinforcement techniques

- Monitored team performance

- Resolved customer complaints

- Trained new staff in relevant processes and procedures

- Developed strategies to increase team productivity and improve customer service levels

Provided leadership and guidance to team member, ensuring task were completed on time and high standards

- Watched for and recognized security risk and thefts to prevent or handle situations

- Collected and relocated shopping carts, baskets and reusable bags in appropriate areas

- Collaborated closely with coworkers on special projects or task as assigned by management

- Stocked shelves with new inventory according to established guidelines

- Utilized point of sale system to process cash, credit card, check and gift card payments

- Provided product knowledge to customers as needed

-Greeted customers warmly upon arrival and identified their needs

- Maintained a clean, organized and inviting store environment

- Assisted in organizing merchandise displays on the sales floor

- Processed customer transactions and provided excellent customer service

• Processed customer transactions accurately and efficiently, enhancing overall service quality.
• Maintained cash drawer accuracy through diligent counting and balancing procedures.
• Collaborated with team members to streamline operational workflows and improve efficiency.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Educated customers on use of banking website and mobile apps.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.