Soukyoung Lee
Cupertino,CA
Summary
Driven administrative professional with a proven track record at Well Being Dentistry, enhancing office productivity and patient satisfaction through effective management and coordination. Skilled in database management and critical thinking, I have successfully mentored staff and leveraged analytics to drive business improvements, demonstrating a commitment to excellence and a results-oriented approach.
Overview
25
25
years of professional experience
Work History
Administrative Officer
Well Being Dentistry
11.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, including Insurance payment.
- Managed files and records for patients and adhered to safety procedures to prevent patients' personal information.
- Updated Insurance information, managed accounts, and generated monthly statement for patients.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Improved communication within staff members through regular updates on office policies, fee schedule, and patient promotions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
Assistant Manager
Samsung Fire & Marine Insurance
03.1999 - 02.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for long-term and short-term business growth and new insurance product.
- Implemented sales person training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for each insurance product.
- Analyzed sales data to identify trends and adjust product development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Master of Arts - Public Policy Analysis : Public Economics
Hitotsubashi University
Kunitachi, Tokyo03.2010
Bachelor of Science - Architecture
EWHA Womans University
Seoul, Republic Of Korea02.1999
Skills
- Scheduling and calendar management
- Administrative and Clerical Support
- Credit and collections
- Database Management
- Policy and procedure modification
- Proposal Writing
- Mail Management
- Customer Service in a timely manner
- Complex Problem-Solving
- Verbal Communication
- Critical Thinking
- Microsoft Word
- Excel spreadsheets
- Microsoft PowerPoint
- Documentation and Recordkeeping
Languages
English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
Timeline
Administrative Officer
Well Being Dentistry
11.2022 - Current
Assistant Manager
Samsung Fire & Marine Insurance
03.1999 - 02.2008
Master of Arts - Public Policy Analysis : Public Economics
Hitotsubashi University
Bachelor of Science - Architecture
EWHA Womans University
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