Souleymane Nimaga
Brooklyn
Summary
Dynamic Account Manager with a proven track record at A1 Security, excelling in client relations and team collaboration. Enhanced service satisfaction through strategic feedback analysis and improved team productivity. Skilled in CCTV surveillance and theft prevention, demonstrating integrity and effective communication to foster a secure environment.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Overview
12
12
years of professional experience
Work History
Account Manager/Security Supervisor
A1 Security
New York, NY
05.2024 - Current
- Managed client accounts to ensure satisfaction and retention.
- Analyzed client feedback to identify areas for service improvement.
- Improved overall team productivity by implementing best practices in organization and time management.
- Maintained current knowledge of evolving changes in marketplace.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
Loss Prevention Supervisor
Prosegur(Zara)
New York, NY
12.2019 - 06.2025
- Led loss prevention initiatives, reducing shrinkage through effective surveillance and investigation strategies.
- Mentored team members on best practices for theft prevention and response protocols.
- Developed training programs to enhance staff awareness of security measures and procedures.
- Analyzed incident reports to identify trends and implement strategic improvements in loss prevention efforts.
- Collaborated with law enforcement agencies to address theft-related investigations and recover stolen merchandise.
Security Officer/Manager
All Seasons Protection Services
New York, NY
01.2017 - 04.2024
- Developed and implemented comprehensive security policies and procedures to enhance organizational safety.
- Enforced venue policies to maintain order and prevent disturbances.
- Mediated conflicts among patrons to de-escalate situations effectively.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Supervised security operations, ensuring compliance with company policies and procedures.
Warehouse Manager/Administrative Assistant
Santex Shipping
The Bronx, NY
05.2014 - 01.2017
- Oversaw daily warehouse operations, ensuring compliance with safety standards and efficient workflow management.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory through effective planning.
- Trained and mentored staff on operational procedures, enhancing team performance and adherence to company policies.
- Implemented process improvements that increased order fulfillment accuracy and reduced shipping delays significantly.
- Led initiatives for continuous improvement within the warehouse environment, fostering a culture of accountability among team members.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
Bachelor of Science - Business Administration
Lehman College
Bronx, NY06-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationship management (CRM)
- Microsoft teams
- Crowd control
- Integrity and honesty
- Patience and tolerance
- CCTV surveillance
- Theft prevention
- Investigations
- Incident reporting
Timeline
Account Manager/Security Supervisor
A1 Security
05.2024 - Current
Loss Prevention Supervisor
Prosegur(Zara)
12.2019 - 06.2025
Security Officer/Manager
All Seasons Protection Services
01.2017 - 04.2024
Warehouse Manager/Administrative Assistant
Santex Shipping
05.2014 - 01.2017
Bachelor of Science - Business Administration
Lehman College