Summer Mack
Riverside,CA
Summary
Dedicated and organized U.S. Army veteran with experience as being a accomplished security professional with a proven track record in managing over 3,000 man-hours and leading teams to ensure strict compliance with TSA regulations at Inter-Con Security Systems, Inc. Expert in account management and client relations, adept at fostering teamwork and collaboration. Skilled in utilizing Microsoft products and Kronos, with a strong focus on leadership and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AVIATION SITE SECURITY ACCOUNT MANAGER
Inter-Con Security Systems, Inc.
04.2024 - 06.2024
- PREPARED, COORDINATED, AND SCHEDULED OVER 3,000 MAN HOURS.
- MAINTAINED A POOSTIVE, PROFESSIONAL ENVIORMENT IN FULL COMPLIANCE WITH CLIENT POST ORDERS.
- ENFORCED COMPANY POLICES AND PROCEDURES.
- ACCOUNTABLE FOR DAY-TO-DAY OPERATIONS OF AN AN ASSIGNED ACCOUNT, INCLUDING HIRING, TRAINING, DISCIPLING AND TERMINATING SECURTIY STAFF.
- OVERSEEING PAYROLL SUBMITTING PAYROLL WEEKELY AND BILLING.
- SCHEDULING AND STAFFING ALL SITE CALL OFFS.
- SUPERVISED THE TRAINING OF NEW OFFICERS ON SITE PROCEDURES.
- MAINTAINED COMPLIANCE WITH TSA REGULATIONS, ENSURING ADHERENCE TO STRICT SECURITY PROTOCOLS.
AVIATION SECURITY SITE ACCOUNT MANAGER
METRO ONE LOSS PREVENTION
11.2022 - 04.2024
- PREPARED, COORDINATED, AND SCHEDULED OVER 3,000 MAN HOURS.
- MAINTAINED A POOSTIVE, PROFESSIONAL ENVIORMENT IN FULL COMPLIANCE WITH CLIENT POST ORDERS.
- ENFORCED COMPANY POLICES AND PROCEDURES.
- ACCOUNTABLE FOR DAY-TO-DAY OPERATIONS OF AN AN ASSIGNED ACCOUNT, INCLUDING HIRING, TRAINING, DISCIPLING AND TERMINATING SECURTIY STAFF.
- OVERSEEING PAYROLL SUBMITTING PAYROLL WEEKELY AND BILLING.
- SCHEDULING AND STAFFING ALL SITE CALL OFFS.
- SUPERVISED THE TRAINING OF NEW OFFICERS ON SITE PROCEDURES.
- MAINTAINED COMPLIANCE WITH TSA REGULATIONS, ENSURING ADHERENCE TO STRICT SECURITY PROTOCOLS.
Security Shift Supervisor
Metro One Loss Prevention
02.2022 - 11.2022
- SUPERVISED AND OVERSEED DAY SHIFT SECUIRTY PERSONAL TOTAL OF 8 OFFICERS ON SHIFT. ENSURING THAT OFFICERS ARE PERFORMING THEIR DUTIES AND FOLLOWING THE POST ORDERS.
- ENFORCED COMPANY POLICY AND SITE PROCEDURES.
- ASSISTED WITH SCHEDULING AND AND COVERING CALL OFFS FOR FUTURE SHIFTS.
- RESOLVED CONFLICTS WITH THE AVIVATION LOSS PREVENTION TEAM.
Security Shift Supervisor
G4S Secure Solutions
12.2019 - 11.2020
- SUPERVISED AND OVERSEED GRAVEYARD SHIFT ENSURING THAT THE SECURITY PERSONAL ARE PERFORMING THEIR DUTIES AS EXPECTED.
- ENFORCED COMPANY POLICY AND SITE PROCEDURES.
- ASSISTED WITH SCHEDULING AND AND COVERING CALL OFFS FOR FUTURE SHIFTS.
- RESOLVED CONFLICTS WITH THE SITE LOSS PREVENTION TEAM.
92G
US Army
08.2016 - 11.2019
- SELF-MOTIVATED, WITH A STRONG SENSE OF PERSONAL RESPONSIBILTY.
- WORKED EFFECTIVELY IN FAST-PACED ENVIORMENTS.
SKILLED AT WORKING INDEPENDENTLY AND COLLABORATIVELY IN A TEAM ENVIORMENT.
- PROVEN ABLITY TO LEARN QUICKLY AND ADAPT TO NEW SITUATIONS.
- WORKED WELL IN A TEAM SETTING, PROVIDING SUPPORT AND GUIDANCE.
Education
Associate of Business Administration - Business Administration And Management
Platt College - Riverside
Riverside, CAAssociate Information Technology - Information Technology
Platt College - Riverside
Riverside, CA11.2023
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Proficient with computer systems and software (Microsoft products)
- Active Listener
- Sales Force
- Kronos
- Leadership
- Time Management
- Customer Service
- De-escalation
Certification
- GUARD CARD
- EXPOSED FIREARM PERMIT CERTFICATION
- FIRST AID / CPR
Timeline
AVIATION SITE SECURITY ACCOUNT MANAGER
Inter-Con Security Systems, Inc.
04.2024 - 06.2024
AVIATION SECURITY SITE ACCOUNT MANAGER
METRO ONE LOSS PREVENTION
11.2022 - 04.2024
Security Shift Supervisor
Metro One Loss Prevention
02.2022 - 11.2022
Security Shift Supervisor
G4S Secure Solutions
12.2019 - 11.2020
92G
US Army
08.2016 - 11.2019
Associate of Business Administration - Business Administration And Management
Platt College - Riverside
Associate Information Technology - Information Technology
Platt College - Riverside
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