Tyesha Fairley
Henderson,NC
Summary
Results-driven Account Manager with proven expertise in client relationship management and security plan development. Skilled in training teams and enhancing customer service to boost revenue and client satisfaction. Effective communicator with strong problem-solving abilities, adept at delivering tailored solutions and managing accounts to maximize sales. Experienced in introducing new products and expanding networks while maintaining strong client relationships.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Account Manager/Site Supervisor
Garda Security
Raleigh, North Carolina
03.2025 - Current
- Cultivated client relationships, enhancing satisfaction and driving retention.
- Formulated strategies that maximized revenue from existing accounts.
- Evaluated client data to uncover growth opportunities.
- Developed and implemented security plans tailored to client specifications.
- Coordinated security services for diverse client needs and environments.
- Provided training and guidance to new Account Managers.
- Facilitated onboarding process for new team members to enhance their integration into the organization.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Provided technical assistance during product demonstrations or presentations.
Help Desk Analyst
Variety Wholesalers Inc./Roses Discount Store
Oxford, NC
08.2021 - 02.2025
- Provided technical support to end users, troubleshooting hardware and software issues
- Assisted in the setup and configuration of new workstations, ensuring seamless integration into the network
- Collaborated with cross-functional teams to identify and resolve complex technical problems
- Performed regular maintenance tasks such as software updates, virus scans, and system backups
- Conducted user training sessions on software applications, enabling users to leverage tools effectively
- Implemented security measures such as password policies and data encryption to protect sensitive information
- Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues
- Assisted in the implementation of IT projects, including network upgrades and server migrations
- Closely monitored network performance using monitoring tools, proactively addressing any potential issues or bottlenecks
- Liaised with third-party service providers to coordinate repairs or replacements for faulty hardware components
- Served as an escalation point for complex technical issues that required higher-level expertise
- Investigated recurring technical problems to identify underlying causes and implement permanent solutions
- Migrated company email system to cloud-based platform, enhancing reliability and accessibility for all users
- Piloted remote desktop support tool implementation, reducing average resolution time by XX%
- Collaborated with team members on the development of standard operating procedures (SOPs) for common IT tasks
- Developed comprehensive knowledge base articles to facilitate self-service troubleshooting for end users
- Led disaster recovery planning efforts, implementing backup strategies to safeguard critical systems
- Coordinated with external auditors during annual IT audits, ensuring compliance with security and regulatory standards
- Provided guidance and support to junior help desk technicians, fostering their professional growth
- Collaborated with network administrators to optimize network performance and ensure seamless connectivity
Service Tech
REVLON DISTRIBUTION CENTER
Oxford, NC
09.2021 - 10.2023
- Diagnosed and resolved technical issues in a timely manner to minimize downtime for clients
- Performed routine maintenance and repairs on various equipment to ensure optimal functionality and reduce potential downtime
- Implemented preventive maintenance schedules to enhance equipment reliability and minimize service disruptions for clients
- Responded promptly to emergency service requests, prioritizing critical situations effectively
- Conducted thorough inspections to identify potential problems and prevent future breakdowns
- Installed, configured, and tested new equipment according to client specifications
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Provided exceptional customer service by addressing client concerns and answering technical questions
- Managed inventory levels by monitoring stock levels, ordering necessary parts, and tracking usage patterns
- Stayed up-to-date with industry trends and advancements through continuous learning initiatives
- Collaborated with sales team to provide technical expertise during product demonstrations or presentations
Call Center Representative
Conduent
Henderson, NC
11.2018 - 06.2020
- Consistently met or exceeded call speed, accuracy, and volume benchmarks to enhance customer satisfaction.
- Resolved average of 92 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Asked probing questions to identify service needs and accurately input information into electronic systems, ensuring effective resolution.
- Documented customer inquiries and feedback in company database to support service improvement initiatives.
Cook Supervisor
Bojangles
Oxford, NC
02.2014 - 07.2016
- Managed food preparation, production and presentation to meet quality standards and ensure guest satisfaction.
- Implemented strategies to enhance team performance and streamline processes for increased efficiency.
- Maintained facility and equipment through regular preventive maintenance and repair schedules to ensure operational readiness.
Shift Manager
Hardees
Clarksville, VA
01.2013 - 08.2014
- Coached and trained employees while creating daily work schedules and assignments, improving operational flow.
- Ran daily performance reports to identify trends and implement proactive adjustments.
- Completed cross-training in all store roles to enhance operational understanding.
- Developed promotional strategies that expanded customer base and market share through diverse sales channels.
Education
High School Diploma -
J. F. Webb High School
Oxford, NC01-2008
Skills
- Account management
- Client management
- Logistics coordination
- Data management
- Risk management
- Training supervision
- Talent acquisition
- Shift management
- Microsoft Office proficiency
- Technical troubleshooting
- Communication skills
- Reporting documentation
- Negotiation skills
- Organizational skills
- Customer service excellence
- Customer service
- Problem solving
- Attention to detail
- Team leadership
- Leadership skills
- Data protection
Certification
- ServSafe
- Driver's License
- Security License North Carolina
Personal Information
Willing To Relocate: Anywhere
Timeline
Account Manager/Site Supervisor
Garda Security
03.2025 - Current
Service Tech
REVLON DISTRIBUTION CENTER
09.2021 - 10.2023
Help Desk Analyst
Variety Wholesalers Inc./Roses Discount Store
08.2021 - 02.2025
Call Center Representative
Conduent
11.2018 - 06.2020
Cook Supervisor
Bojangles
02.2014 - 07.2016
Shift Manager
Hardees
01.2013 - 08.2014
High School Diploma -
J. F. Webb High School