Soumavo Chakraborty

• Originated and captured large deals and opened new logos in Retail, Consumer Goods & Hospitality segments, by selling Cloud & Application, Digital Workplace & IT Infrastructure services
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Managed client relationships, account growth and new deal signings for strategic Top 5 account in the North America Commercial sector

• Originated and captured large deal of $140M+ TCV, resulting in addition of new strategic logo in the Distribution segment (Retail, Consumer Goods, Travel, Transportation & Hospitality), focused on digital tech, AI & Hybrid Cloud Services.
• Led RFPs and solution shaping across Cloud Migration (Rehost, Refactor & Rearchitect), Integrated Application Modernization and Support, IT Infrastructure, BPO and Generative AI, resulting in large complex multi-year deal wins. Transitioned cross-functional deals successfully from sales process to delivery phase. Grew strategic client relationships across all levels of the organization.
• Led large, multi disciplined proposal teams and coordinated formulation of solutions while integrating products and services to meet client needs. Responsible for development, capture and closing of complex solution sales.
• Accomplished 100%+ revenue growth YoY through effective business development, account mining & alliance partner collaborations.

• Opened new logo, managed & grew strategic Fortune 500 customer relationship in Retail segment, through Engineering Solutions across Cloud, Data & AI, Platforms, Architecture & Innovation as a Service
• Key Digital program wins include Ecommerce Modernization, Store of the Future, Marketing Tech, Inventory Visibility & Enterprise Middleware Platform Modernization
• Co-created the Digital Narrative, defined the execution plan for key Digital Solutions & Initiatives, thereby establishing the foundation to transform to a digital first organization

• Grew & managed new digital businesses & customer relationships with strategic Fortune 500 customers in Retail, Consumer Goods, Travel & Hospitality segments
• Led pursuits resulting in addition of multiple net new customers, contributed to growth in domain & service lines’ capabilities, leveraging Cognizant’s digital services offerings & partner ecosystem
• Launched 2 successful Digital Startups - Mobile/Online Ordering Engine for Restaurants & Digital Guest Experience Engine for lodging industry
• Managed profitable & growing portfolios, consistently exceeding revenue & profitability targets, with double digit YoY growth

Key Deals & Engagements –

• Digital commerce implementation for leading American multinational beauty company:
  Redesign, Reengineering & migration of Ecommerce & marketing sites to Headless Commerce architecture.
  Deal sold & program executed successfully under customer’s CMO sponsorship, with IT as enabler
• Managed Services Transformation (end to end ITO) for a large American bookstore retailer:
  Improved portfolio’s business value & maximized “Application Yield” through Business Value Management
• Digital Workplace Services for a leading retail travel agency:
  Standardization of IT Services, access to up-to-date technology, adherence to ITIL & ITSM best practices & increased process optimization
• Defining API strategy & implementing API Management Gateway to accelerate partner/customer/employee onboarding & processing, for industry leader in residential real estate.
  Next Gen Digital transformation journey to Microsoft Dynamics 365 Cloud CRM
• Native Mobile Application Development for leading global fast-food chains

Redefining “on-the-go” convenience experience in a digital world through

ethnographic research & mapping of customer journey, the resulting

mobile experience became a model for industry leaders

• Cognizant’s proprietary product - Digital Guest Experience Engine for one of the largest hotel chains in the world:

As part of Cognizant’s first internal startup venture program, successfully

incubated & launched lodging industry product, “Guest Experience

Engine”. The productized solution elevated the guest experience, drove

incremental revenue & increased operational efficiency for lodging

providers. Ideated, crafted market & product strategy, conducted client

validations, product managed the MVP Build (Lean Agile development) &

pitched Business Plan to CEO & SLT, which led to subsequent approval &

funding of the venture. One of the largest hotel chains in the world is

currently a licensed lighthouse customer of the product

• Cognizant’s proprietary product - Digital food ordering platform for leading restaurant chains

Incubated, product managed & sold, Cognizant’s proprietary Omni channel

digital food ordering platform, generating 600K+ transactions/month, in

1200 restaurants across 7 countries and driving non linear revenue with

existing restaurant client accounts

• Oracle Cloud ERP implementations for leading restaurant chains
• Implementation of Oracle Cloud ERP across Finance, Supply Chain & HCM
• Generated new repeatable lines of business in Digital Contact Centre Operations and Finance & Accounting processes’ outsourcing for restaurants, resulting in 700+ professionals serving multiple customers from Manila Philippines, for a combined annual annuity revenue of $25Mn
• Worked offshore in various roles, ranging from Tech Lead/Delivery Director/Lead of Research & Intelligence Wing (driving Competitor Analysis, Accounts Strategy, Creation of Digital talent pool & Digital SGO initiatives)

• Application development of printer driver software for one of the largest laser printers & imaging products manufacturer in US